I bought 7000.00 worth of lament flooring back in April of this year. On June 25th we noticed some of the boards (about 7 or so) were bulging. I tried working with Empire today’s customer service dept. and all I get is a sorry we can’t help you. Here is what happen.
I called the customers service dept. they took my claim and forwarded it to the installers . Empire today sent the installers to check out the complaint. The following day I received a call from the area manager Mr. Neal Wilson, who said that if I were to pay 150.00, he would send the installers out to repair the damage, I agreed and on July 14th, they arrived.

The workers started out marking the boards that needed replacing but after about a half hour, they noticed that there was some dampness on the the quit step pad. They continues pulling boards, what started out as a simple 1 hour job turn into a 4 hour job which left me with no flooring, They pulled out every board in my den, half of the boards in my hallway, and half of the boards in the kitchen.

I called Mr. Wilson and told him what had happened and he in turn put me in touch with Mr. Sherwin the regional manager. He told me, that since I was home and did not tell the workers to stop, they assume it was ok to continue to rip up boards. The fact is that at no time did they (the contractor nor the empire today representative) tell me that they would not be replacing the boards that they were ripping up.

All I am asking of empire today is to replace the product that they destroyed, after all I did pay for it in good faith and if water damage was their concern, they could have stopped and told me that they would not be replacing the product, I would certainly have told them to stop. Today I have not heard a word from empiretoday, i've since replace the flooring using another company.