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Disappointed Customer29
March 25, 2011
Will not refund money
I tried to cancel on the last day of my three day trial and they were closed. So I called as soon as they opened at 9 a.m. the next day and the customer service agent was horrible. She refused to return the money and when I referenced the 100% satisfaction guarantee, she directed me to the terms of use (that contradicts the 100% satisfaction guarantee).
The guarantee states "EmploymentCrossing's free trial is covered by a 100% Satisfaction Guarantee. If at any time during your free trial you are not happy with EmploymentCrossing for any reason, please contact our customer service department immediately. Your complete satisfaction is our goal. (Do not worry if you forget to call us before the end of your trial, either.) We want you to enjoy our site and feel confident giving us a try. If you tell us you wanted an extra day or two to try the site and did not call us before the end of your trial we will generally make sure you have not been charged for the service. Your complete satisfaction and happiness with us is our goal."
When I asked her why the company tells customers that they should not worry if they forget to call before the final day, she referred me to point #5 in the Terms of Use that states that refunds will only be honored in the first 3 days. When I tried to speak to a manager about the contradicting guarantee and terms of use, she informed me that there was no manager there. After demanding to speak to a manager several times she rudely told me to call back later and he may be available.
This company needs to be shut down. I'm going to take every step necessary to get my money refunded!
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Eilleen
October 6, 2009
Charges in my bank account
From August 2008 The Employment Crossing still debit from my account $29.95 every month and I don't know how that company have my debit card # and what is the name of the account with that company, because I never apply for subscriptions looking for a job, because I am a full time employee in the Department of Education in Florida and I don't need another job. I need the inmediatly that company credit in my account all quantity from August 2008 until today at my bank account.
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November 18, 2008
Unauthorized charges
On October 14 I gave my B of A debit card information to Employment Crossing, as they promised to provide more job ads. They also promised to not charge employers. Not only did I wish to place a job posting for my employer, I wanted to look for a new HR job.
I was unable to 'view' anything (sample-wise) until I gave my debit card information. Two hours later, after I witnessed that there were no 'new jobs' that already were not on Craigslist.org or Monster.com AND after I unsuccessfully attempted to post a job posting for my employer, I called to cancel the 'free trial'. I spoke with 'Lacey' who answered the general number. This was just 2-hours after I placed the order. Lacey confirmed cancellation and stated I would receive an e-mail.
Two days went by and I did not receive an e-mail from Employment Crossing, verifying my cancellation. Instead, I received a marketing e-mail by a 'J. Simpson -Manager'. I replied to the e-mail two times, and did not receive a reply back. I found an e-mail address for the owner of the company, 'Andrew Harrison Barnes' and shared with him my frustration. No reply from Mr. Barnes.
I looked over their website extensively and in small print read that I had to 'call to cancel', I could not write. This was fine, as I had called on October 14 at around 2 PM and spoke with 'Lacey' (Incidentally, I was on hold for 25 minutes before she picked up and from the sound of the 'call center' sounded like they were in a garage!).
I did not receive a confirmation from J. Simpson or Mr. Barnes so I tried calling again on October 17. I tried calling 4 times and each time I called, was on hold longer than 15-minutes. I could not remain on hold at work, so I hung up.
On October 21 I noticed that $29.95 was indeed taken from my checking account and I called Employment Crossing again. After waiting on hold for at least 30-minutes, a man, I believe his name was 'Ken' answered. He put me on hold several times and told me that J. Simpson was 'no longer there' but he could help me. He said that for whatever reason, my cancellation was not processed, but it would be within 24-48 hours.
On October 30 I received another marketing e-mail from Employment Crossing (J. Simpson again). I replied that I would contact my attorney if they did not refund my bank account and cancel immediately. I received a general reply back the next day (October 31) that they were processing my cancellation and I could expect a refund within 2 days. I e-mailed J. Simpson back that I had used my DEBIT CARD, not credit card and it was my understanding that refund processes are handled differently, as the cash was taken from my account... not a credit card. I did not receive a reply back.
Today is November 4, and I still have not received my refund. Because money was taken out of my bank account, and Employment Crossing misrepresented themselves, I have no choice but to contact an attorney as well as several agencies which will [help] expose Employment Crossing for their fraudulent activity.
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