My husband filed an EI claim in June. Somehow there was a type-o in his mother's maiden last name, so they denied the claim. He then spent half a day at the EI office to prove he is who he is. By August 29th, they managed to change the status of his claim to 'new information'. It is now Nov 16th and the claim has STILL not been processed, despite numerous phone calls and office visits. Every time he calls he gets a different story and empty promises. These people are completely incompetent, inefficient, apathetic and inept!! That we are forced to pay for this abysmal level of service is criminal. If someone called the company I work for and was left on hold for hours, someone would be getting fired! If my company took 5 months to take care of a customer, we would not be in business!!! Who the hell to these people think they are?