I was hesitant to order from this company because of the reviews here, but I did it anyway. I purchased 2 Dish Network remotes for my dad's receiver for Christmas. There really is no contact with the company just fyi...you just get a receipt from Paypal. I received a package 7 days after the order date. When I opened the package, there was only 1 remote instead of the 2 I ordered and I thought, "Oh boy...here we go." I immediately emailed the EMT telling them what happened and told them if I didnt hear from them quickly, I would have no choice but to dispute the charge. To their credit, they answered me back within 4 hours...apologized for the mistake, said they would send a remote out that day, and gave me a tracking number. As promised, the other remote arrived 4 days later. So, I have to say I am very satisfied with my purchase and the quick customer response service even though it was via email. Would order again from them...