I signed up for the free trial and then decided to pay the 11.99 monthly fee
but they have charged me twice in 30 days and the website is unavailable, so I can't even receive the service that I have paid TWICE FOR!!!

eMusic will bill you 1$ for a free trial, there have been many reports of them, even when you cancel your membership to keep on charging you

This company is a f***ing rip off group of con artists...do not use the website!!! They tell you your getting "free music" then charge your credit card..

Like so many others, I signed up for a "free" music download trial, during which I was asked to give my credit card information as part of the process. I was supposed to get 50 free download credits, and I carefully selected exactly 50 credit worth of music to download. I was only allowed to receive 14 downloads per day, so I downloaded my first 14 tracks that evening.

The music quality was CRAP. I have a very high end multimedia PC and not only did the music sound like it was overmodulated but I could analyze it graphically and could see the distortion. I gave them the benefit of a doubt and downloaded my second 14 tracks the next day, which also sounded like trash. I cancelled my subscription that afternoon.

Upon checking my online credit card statement two days later I discovered that the very night I signed up for my "free" trial subscription they had billed be $20.79. When I called to complain, the first person I spoke with said that I had not cancelled my subscription at all and there was nothing she could do despite my having an e-mail from the company showing that I had cancelled my subscription adn stating that I would not be billed. The second person I spoke with half an hour later acknowledged that, yes, I had indeed cancelled my subscription within 24 hours, but claimed I had downloaded 75 credits worth of music and had therefore automatically been billed for a premium subscription. Despite the fact that they could not prove I had downloaded any more than 24 credits worth of music, they refused to refund my money. I currently have a case pending with my state's attorney general's office against them.

Spread the word about eMusic.com! The quality of their music is CRAP and they are another one of those hole-in-the-wall shams being run out of a basement in some apartment building in New York City. Let's put them out of business and help NYC TAKE OUT THE TRASH!!

I contacted emusic.com regarding charges that were made to my credit card for a service that I neither signed up for or ever used.
I was told that the “free trial” account was begun on Nov2, 2009, and was never cancelled, so they billed my card 9.99 for an audiobooks service and 11.99 for a music service for 5 months!
My credit card did not have a balance, and I did not receive any statements because my address change to the company was not processed correctly, so I did not find out about these charges until April, 2010.
I found out that my daughter had signed up for the free trial, cancelled it, and they never cancelled the account. She is a minor, and should not be able to sign up for an account regardless.
Please credit these charges back to my account. The total charges that I am disputing are:
Jan-April, 2010 @ 9.99 and 11.99= $87.92 because I did not authorize, gain anything or use the services purported by your company.
I am forwarding a copy of this letter to the BBB and complaint board, where I have found numerous similar claims against emusic.com.