Avoid emusic.com as it is a total waste! I had to call twice to cancel the subscription and was charged for two months of service I never wanted. They will never refund money -- that's their policy. In other words, their policy is to steal your money. Stay away.

I just wanted to make you all aware about this particular incident that happened to me.
Basically I was looking to download free music and I came across this website that looks very professional (looks can be deceiving).
It allowed 25 free downloads but in order to get your music, you need to register with them. So I did.
While in the process of registeration, you need to give your credit card in order to complete the process. The website promised that they will not use the credit card without your permission and it is just part of the process and I can cancel my registration any point in time. So unknowingly I gave my credit card since I believed in the assurance that I was in control and can cancel my registration anytime and I did intend to when I've completed my free 25 music quota downloads.

However, what happened was as time went by I downloaded 9 music. Then after a couple of weeks ago while I was looking through my credit card statement, I found that my credit card was billed GBP24.99 from the website company! I was shocked to say the least! I've not heard anything from the company about billing me the amount as they assured that they will not use my credit card without permission and most of all the fact that the music is suppose to be free! So I researched and I found out that there was a very small clause regarding the free downloads - the free downloads is only for 7 days regardless if you donwload less than your 25 free music quota, after which they will charge. Now, had I known that, I would have quickly download all 25 free music downloads within the 7 days BUT because the clause about the 7 days was not made clear I was scammed into a false sense of security that they will not charge me unless I go over the free 25 music quota! So there - they have pull a wool over my eyes and they will not refund me the money because I have ticked the agreement section when I registered! I've also since found out that there were numerous complaints of this scam on the website when I googled the company. I wish I had googled them first before I registered with them - what a mistake!

So in short the lesson is:

1) IF THE PRODUCT OR SERVICE IS FREE, THEY SHOULD NEVER ASK FOR YOUR CREDIT CARD. Please don't give your credit card in any situation to a merchant that you do not know - especially if the item or service is free. Ask yourself, if it is free then you don't need to give your credit card details as by doing so, they have the power to charge you anytime, anywhwere!

2) RESEARCH THE COMPANY FIRST BEFORE DOING BUSINESS WITH THEM. The Google is a great place to pull information out about the merchant and their reputation. By doing so, you will safe yourself a lot of problems and heartache. Always do your background research on the merchant if you want to buy items from them. If i had done that in the first place, I would not have fall for their free 25 music dowmloads!

Since I have no recourse of getting my money back from the website company what I've done is to go through my Bank of which the credit card was used and dispute the amount billed since there is a recourse via that avenue. It's a good thing to purchase via your credit card as any billed amount that is originating from scams or fraud can be claimed back from the credit card bank/company - but you must do all the legwork of course, such as filling in the required forms from the credit card bank/company, get your evidence or case against the fraudster/scammers through print, in my case I printed out the complaints and reports from other people on the website about them. Also, I highlighted the fact that the amount of 24.99 was never mentioned in any of the registration process - I did this via the email I got after I registered with them. So hopefully that will help my case in disputing the amount.

Cross fingers!

I asked emusic to cancel my membership, but refused to give me a refund for the time that I didn't use the membership because they had already charged my account. I told the manager that I didn't want to continue with the service and he insisted that I stay and offered me more songs free. I told him I wanted to just cancel the service and get a refund for the charge on my account from the time that I didn't use the service and he said that they never give refunds. This company should have a class action law suit against them. I have read so many times that they refuse to give refunds and even when people have cancelled they still keep charging them. This is unfair for customers who trust they are getting a free trial and end up with charges on their accounts and for customers who cancel but still get charged.

In Sept 2007 - I made the huge mistake of responding to an offer for "free" music downloads from eMusic.com -- the offer seemed genuine. eMusic sent me an email welcoming me to eMusic in Sept 2007. Up until now (Mar 2009) - that is the only contact that I have had with eMusic.com. Upon doing my taxes earlier today - I found an 11.99 charge every month for last year (and now have also found out that eMusic has also billed me for Jan, Feb and Mar -- in addition to Sept Oct Nov and Dec 2007). Upon finding this issue - I contacted eMusic to ask for a refund as I have not downloaded a single track and now find that I have paid nearly $230 dollars to this company. I asked eMusic to find a reasonable amount for settlement given that (1) I have not downloaded any music I have not heard from them since Sept 2007 They have automatically renewed my "membership" (not sure if I would call it a membership as member programs normally keep members appraised)

This is obviously a rip-off company -- I would urge everyone to boycott this company -- additionally their practices are definitely below the line -- in this age of Bernie Madoff, I find it reprehensible that a company can be in business with such dubious business ethics. This company should be sued and driven out of business. Spend your money elsewhere!

I, like countless others, have been ripped off by this seemingly legal scam, and I won't repeat all of the various ways in which this company has scammed people, those can be found all over this website. I will simply post the latest method this company has used to extort money from my bank account.

The first step to take when you're scammed by Emusic.com is to cancel your subscription. Clearly, many of us have tried this, but it's not always that simple with Emusic.com...

When I canceled my account last month after having been charged unwittingly for four months I was relieved. Then when I found out today that I have been charged TWICE this month, yet have a DEACTIVATED ACCOUNT and no ability to download more music I became furious.

Why was I charged $11.99 for a month's worth of music downloads and $9.99 for a month's worth of audiobook downloads if my Emusic.com account was deactivated? Why could I not download the items I had been charged that month for? Is this legal? Is Bernie Madoff running this company? How can I be reasonably certain I will not be charged again if I already have canceled my membership and am still being charged?

This is a step beyond Emusic.com's usual 'Bait & Switch' and even beyond their shady 'radio silence' when it comes to charging your debit/credit cards. This is denial of service and mandatory automatic payment.

Does this, or any complaint made against Emusic.com, have any leg to stand on? Are any lawyers working against this company and for us scammers?