I noticed a charge of $14.95 on my American Express that began after I ordered Christmas gifts online through Red Envelope. It shows as "Red Envelope Rewards" and the vendor is Encore Mktg. It apparently is a cost to be able to use rewards??? It's a total ripoff!

Noticed two separate charges since April 2008 for $14.95 each. Vendor was listed as EZSVER and Passporttofun.
I called Encore Marketing (through research on this site). 800-444-9800. Requested to speak with management. Rep came back and said they would call back in 24 hours. I said I'd hold (they're paying for the call). About 10 minutes later, Julie, a consumer rep said she would reverse all the charges back to April. I got a cancellation number. I also told her about this site and the others that have trashed the Proflowers.com name. I told her I would let this site know the progress and whether the charges are reversed in "7-10 days". I'll repost as soon as it happens.

I ordered flowers online through Proflowers and then was somehow signed up for some kind of membership on a "free trial" basis and then charged $14.95 every month thereafter by Encore Marketing. I don't remember checking that box and perhaps it was "conveniently" already checked for me and I never unchecked it. I never wanted to be part of their discounts, coupons or special deals.

I called the phone number provided immediately after seeing the charge and discontinued my membership. They didnt reimburse my charge though. My husband was upset and he called our credit card company. They removed the charges and credited our account. This is a total scam and it makes me mad that people get charged for stuff they don't even know about or want. In my opinion it's stealing.