In May of this year the oil pressure within the engine of my Audi A4 failed and as a result I needed most parts of the engine to be replaced as they were completely damaged. After several attempts at searching for a specialised garage in my area (on google) I was approached via e mail and telephone by Engine Warehouse, Southall. They informed me they would fix the engine within 5-7 days and they qouted it would cost me in the region of £2000. I agreed for them to come and collect my Audi from my address in Bournemouth having looked the company up by viewing their web site, which was fairly impressive. All seemed a very good deal at first (too good in hindsight) and I looked forward to a weeks time when my car would be returned. Six weeks later after a huge amount of phone calls to the company and many of these calls resulted in the various 'mechanics' hanging up on me I was told all the work had been carried out but they had found a slight problem with the injectors and wanted yet more money to fix the problem. They said the car still wasn't working and was 'powerless'. By this time all I wanted was my car back which was returned and now having put my car in a specialised audi garage it is apparant that the work Engine Warehouse said they had carried out hasn't been done at all. I suspect it just sat on their forecourt and was never touched...

They were useless at customer services, didn't fix the car or carry out any work, didn't want to know afterwards saying they had no record of any work carried out on the car, wouldn't co operate in any way to this date to try and rectify their errors.

Any advice would be greatly appreciated and to try and obtain some/all of the money back not to mention inconvenience of no car for three months, and stress.

I cannot believe these People are still trading. Why arn't they being shut down and exploited. There are many comments on numerous sites highlightimg how awful this company are.