My husband and I purchased a sofa/chair from Gavigan's 12/07, delivery was 3/08, we have had nothing but problems with the sofa cushions that keep getting flat in less than 6 mos., and have been replaced three times already. My husband & I are the only users of the furniture, and we don't abuse it, nor are we obese. I called the company which is England/subsidiary of Lazyboy. The company has no problems replacing cushions since they have a 10 yr. warranty on them, but the owner of Gavigan's apparently does, he came to look at the sofa, said nothing was wrong with the cushions or sofa, and won't replace them again, even though the cushions are less than 50% of what they should be. The owner should be customer friendly, but he is obnoxious, ignorant, arrogant, and the customer is always WRONG. I can't beleive how badly this man treated us, and acted like he was doing us a favor by replacing them one mre time, when they have a 10 yr. warranty on them. So now I'm stuck with a sofa that we can't sit on, because you sink in it, due to no firmness in cushions, which I asked them to put high density material in them, however, England and Gavigan's has declined the request. So, it really doesn't matter what the warranty is with the cushions, if the furniture store won't stand behind the warranty, the company (England) can't do anything about it. I purchased many furniture items with Gavigan's, but we certainly won't step foot in the store ever again. We are going to request a representative from England look at the sofa and cushions to see if they will do anything different to resolve the problem.