A brand new, never out of the original packing, wood pellet stove by the above manufacturer was given to me. In anticipation of this I purchased two tons of wood pellets from a local company for $650. The stove was removed from the original packing and installed in my home by a Maine licensed electrician. I am on disability and this gift was a most welcome item to be receiving before winter.

I went through the Installation & Operation Manual to get a good understanding of how to to do the "dry run" and then actually load he hopper and have the stove start up and run. The first burn lasted maybe a half hour and did that feel good on a cool and damp day. All of a sudden the fire went out and there was an error message (failure to start) on the computer panel.

I called the manufacturer and spoke with someone in the company's technical support area. I tried to explain to the gentleman that I have rheumatoid and osteoarthritis and my hands, wrists and arms are no longer very strong and they don't function properly due to the arthritis damage. It was like I was talking to a post. The man told me I was to to empty the hopper (40 lbs. worth of pellets)and get as many of the pellets out of the stove as I could and call him back at their "800" with his specific extension. I did that.

He then told me to do a couple of more things and call him back, etc., etc. I could not do what he was asking me to do so I hung up and cried. Now what am I going to do?

I called all of the local stove dealers/repairmen in my area. They told me "sorry, I am booked until January", "sorry, you didn't buy it here we don't service it", the local vendor where the stove was purchased said "sorry, we only sell them we don't service them".

So, to make a long story short I am here asking for your help. It would be much appreciated.