Englander Pellet Stove EPI 25

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Category: Home & Garden

Contact Information
Virginia, United States

Englander Pellet Stove EPI 25 Reviews

cole7777 December 18, 2009
poor quality
This is by far the worst purchase I have ever made. I have owned my stove 65 days and it has only worked for 6 days. I might add 6 days not in a row. It was dead when it came out of the box. Customer service sent part after part. Finally I had enought and told them to send me a new stove which they said they would . Just one problem, I would have to bring the 238 lb stove to the shipper and take delivery there of the new one and haul it into the house myself. I said no it want my money back. I bought the stove from Home Depot and called them to return the stove. Home depot is now trying to tell me that because I repaired the stove with parts from Englander that I have now modifed the stove and they cannot take it back. I am so angry at the both of them I would never buy anything like this from Englander ever again or Home Depot. I now have a ton of pellets sitting on my back porch, a $2500 stove that dosen't work and englander and Home Depot pointing at each other as to who needs to take this back. I put this on my credit card and plan to dispute it. Take my advise do not buy a pellet stove ever from Englander. This stove was poor quality in every way possible, never worked, missing parts, broken parts and misaligned parts. Save yourself the headache, DONT BUY IT

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