I rented a car, long term, month to month for 4 months. Each month, I brought car back for full inspection. There was never a problem, minor damages were never noted, even after I expressed concern about small dents and even a deep large scratch on bumper. None of this was ever noted at time of initial pick-up, never noted at each monthly renewal. We were told "unless the bumper is cracked or comes off, we dont charge for minor scratches". Well...upon my final return of the car, I inspected the car, had the car cleaned, vacuumed, etc. (I was already warned about the 75.00 detail fee previously) The agent inspected the car, this time with an eagle eye and on all fours. (My husband returned the car for me.) Husband was told there was a LARGE dent and creaase on pssg side rocker panel. I looked at the car before return and there was nothing different than when I first took it!! We (myself, my husband or Enterprise) never did any inspection on all fours and/or underneath car. Car was in same condition for complete period and if that damage was so obvious then shouldnt it have been noted somewhere? 3 salespeople inspected that vehicle and not one said there was anything wrong. Had I known they were inspecting the underside upon final return, I would have somehow taken pictures before I took the car out of the lot!!! (My husband told me that he didnt see any damages but that the salesguy looked way under the car and told him the rocker panel was creased and bent.)
My debit card was charged $500.00 for my insurance deductible without my consent and without notice to my insurance co. When I found out I called the mgr and was informed that the car was already at the body shop being repaired!!! I argued that I did not consent to deductible charge and that I disagreed with so called damages. I also pointed out that my insurance co hadnt been notified and words were exchanged. This is unfair and I feel I'm being taken advantage of, considering I was very careful with their vehicle as if it were my own. As a matter of fact I had to remind them that it was time for an oil change on a car I've had approx. 10, 000 miles since the last oil change!! The inspection, charge to my card and trip to shop were all on same day. I have since contacted 1) my bank 2) my insurance co 3) Enterprise Corporate and 4) attorney. Next in line are any local news investigative reporters (Fox on your side, etc) who will give me the time of day. This is a rip off, a scam and not fair. I paid more than $2975.00 for a mediocre car. If I wanted to be an ***hole I could have pointed out that my last personal vehicle and what I'm accustomed to driving was worth more than double the filthy car they gave me.
I believe they screw anyone who will bend over and take it. They were warned: my husband advised the mgr that I would turn into a monster if they charged my card without notifying me. I am going to fight this as long as it takes. I will never go back to renting vehicles from them. Over the years, I've rented cars while on vacation or when I needed more than 2 seats (my car). The mgr has no real customer service skills and not only is he not representing Enterprise as a reputable business, he is a liability.
Be careful and go elsewhere for your rental.

sm-s
clifton, nj