I just wanted to express how I annoyed I was this morning with Enterprise Rental Car!! My husband rented a car from our local Enterprise a week ago... he's been renting vehicles off and on from then, since the beginning of the year! Well, anyway, we had to use the car last night to take care of some family stuff and we ended up leaving all of our personal items inside of the car, before retiring for bed. Well, this morning when my husband was leaving for work, he rushed back into the house in a panic, asking me if I knew where the car was... I told him it was outside, where you parked it... he's like, "no it's not..." We look around the house for the key... and we still have the key... so, now we think the car was stolen... we're both on the phone with police... the operator returns to the line and says, it wasn't stolen, it was impounded by the police, because the registration was suspended. WTF!! We were hot! All of his equipment was in the car, along with my cell phone... so, this all took place at 6:30a... Enterprise doesn't open until 8... so, my husband tries to at least get his stuff out from the tow shop and they wouldn't allow access, because the person there wasn't authorized to allow people back to retrieve their belongings. So, he had to go purchase new equipment, just to get his day started. Then Enterprise opens... they tell him that they can get his stuff out, transfer it to the new car and have the new car at our home... but, first they need him to come in, because they don't have a spare key! So, he's about three hours away... and they close at 5:30p... he can't make it to Enterprise... he can't get a new car... and our belongings stay in the other car another night... all because Enterprise was too lazy to renew the registration that suspended back in August 2010! So, that means... the car's registration was suspended from the day he drove it off the lot! No phone calls... no nothing!


Always check your paperwork... tags... stickers... etc... or you can end up... with an empty parking space!

I returned my 1 day rental to BWI airport. I inadvertantly left my wallet in the passenger seat. As I got on the bus to head to the terminal I realized what I had done and returned. The car had been moved about 50 yards and my wallet was gone with all my identification, credit cards, and cash. No one knew anything -- even who moved the car. The local manager (ROB) was not only unhelpful, he was clueless.

Never again will I rent from this bunch of thieves. They left me stranded in BWI without Identification, credit cards or cash. They did not offer to help. One of those employees stole my wallet and the manager didnt even try and find out who

I am having a very bad experience with ENTERPRISE. Now I have no doubt they totally blame customers for their own faults and make customers pay for the damages caused by whoever earlier. I recently had to rent a car from then, that had a small dent on passenger side, but the rep told me it is considered minor wear and tear. Very next day, my own car was fixed so around 4:00 I returned the rental car to enterprise. I asked the cashier 3 times if she wanted to go out or have someone check the car to see if it is in good shape, and she said all three times, no it looks fine and not to worry about anything. So I drop the car with them, and asked them for some notification of this upon which they gave me a paper that statedRental Car Return date/time etc. More than a week later, I receive a letter from Enterprise Damage Control Dept that there was some damage to the vehicle returned and I am liable for that. Damage estimate is stated yet to be made. I was shocked as nothing had happened to the vehicle at all during the one day I had it and even when I returned it. It was totally as I rented with not even a single scratch. I double checked it myself before I gave it to them.

So I called the Enterprise guy who helped me with rental. His name is Mike Kenny, he is located in Montrose Automotive, Germantown, MD. He told me there were some scratches on passenger side. During the whole conversation, he was so so unprofessional and extremely rude. He told me he had left a message for me next morning, Such a big liar as I never received any messages from them. If I would have, why wouldn't I get back to them the same day. Then he tells me though I dropped the car around 4:00 pm a day before, he did not walked out and checked it until 8:00 or 9:00 am next morning, so any damage that had occurred during that time frame is my responsibility. This is such a ridiculous claim. How I am responsible if you did not check the car for 16 hours since i dropped it off. I mean I did not have the keys to the car, it was not in my parking lot or possession, I have a paper from you all that I returned it fine, then how in the world is is my responsibility? I told him that anyone during those 16 hrs may have done something and how can you throw this on me. I wanted to talk to his manager, and he tells me he is the manager. WOW To Enterprise for having such unprofessional, rude, ill talking, and careless managers in their locations. I am thinking that maybe he himself is in trouble for not checking it for so long, and that is why he threw it on me in first place. He never notified me same day because then I would want to go check it and talk with him, but he lied that he left a message. Then he is not even willing to talk to me to explain anything. He literally was ready to hang up the phone and told me he cannot do anything about it..That's it, it is your fault. I am so upset for being accused of something so wrong and false, and then receiving such mistreatment from him.

Anyways, I called my insurance and notified them of whole situation. Hopefully they will work something out. Otherwise I am going to go file a claim in court against them for such trouble, ridiculous customer service, false accusation, and harassment. I would not take blame for something that I did not do or I am not responsible for. For sure, no one in my circle is ever going to rent from Enterprise ever again. So Beware, don't be fooled by enterprise reps. My suggestion to all will also be don't go to Enterprise, or you be fooled into some conspiracy.

My First car rental experience was by far the worst for me and my husband. The employees really seem to go out of their way to get you into a rental, pick you up drop you off make you the best offers possible. but when it comes to closing out your claims with them...make sure your insurance is on top of the payment...Enterprise will require you to supply a credit card because of "procedures". They will credit yo0ur account for a balance without notifing you. And when confronted they will inform you that it is between you and your insurance there is nothing they can do anymore. And keep an eye open for unknown charges and to be more specific...Eric and Joel will stick it to you ...my account was debited $265.00 in three separate transactions...

I rented a very small, inexpensive Hyundai last fall from Tenafly, NJ. I used the car to drive to Pa and paid an additional $100 to drop it off in Pa. as I was purchasing a new car from a dealer there and was driving my new car home. The entire experience was unbelievable. I called ahead to reserve a car. I arrived at the office at 5:30 p.m It was completely dark out. They were very busy. I wasn't looked after until after closing at 6:10 p, m. The staff was rushing to leave with their coats on. They brought one car to the front, decided it was "too" damaged and said I'd have to pay for damages at the other end. So they brought out a second car and rushed me into that. I could not inspect it in the dark and they spent all of five seconds on it in order to close for the day. The car was parked in my driveway until I went to Pa. I did not touch the car or have any kind of accident in it, big or small. I returned the car at 6:30 p.m in Pa and used the key drop. Two months later I received a bill for $2300 is damages to this car. I am outraged. I have instructed my insurance company not to open a file on this bogus, baseless, fraudulent claim. According to the report there were two crash impacts to the car. They claimed it needed a new bumper, back door and front door panels and roof damage. I didn't touch a thing with that car. Clearly Enterprise needs a new system for assessing their vehicles. The car I returned was in exactly the same condition I received it in. I even topped up the gas tank. There must be prior records on that car from previos rentals yet they don't look at them. I am furious and will tell everyone I know never to rent from them. I am turning this over for an insurance investigation. I will not pay a cent or have my perfect driving record blemished by this scam. It's an absolute disgrace.