I recently did a 15 day rental in Frankfurt, Germany (Offenbach) at Enterprise Rental and did not have a good experience- hidden charges I wasn't prepared for, faulty windshield wipers in the winter (which was just dangerous!).

Ultimately, I was denied returning the car because I showed up at 12:15pm but the they close on Saturdays at 12pm (even though I called them at 11am to say we would be close). I was charged two days of rental to return the car on Monday morning (plus had to change my flight to return the car on the Monday). I didn't realize at the time they have no facility for 24 hour return- which is insane for a rental car company.

Europcar offers 24 hours service and I've since heard they and other companies are much better.

Stay away from Enterprise.

I had an accident and had my vehicle towed to a combination Advance Collision Repair/Enterprise Care Rental. USAgengies paid only $15.00/day and I had to pay the remainder. I somehow had the impression that my portion was to be about $18.00/day. I'm not really sure what to say other than I'm not sure about what the car really cost me. Initially, I was given a Ford Edge, a decent vehicle, but not good on gas mileage. It was really dirty and the seats stained. Imagine, only about 33, 000 miles. When I went to pay additional money, a young man gave me a lower price and my cost would be about $11.00/day. A few days later, the girl called me and said that Enterprise was pulling this car from the fleet, so I returned it and was provided with a Kia at the same cost that the young man charged me for the Ford. It also was very dirty! I went over the 30 days that the insurance company would allow and as it was the Labor Day Weekend, I kept the vehicle so I could do laundry and grocery shopping (no one to assist me). When I did turn the car in, I never received a receipt for the period I had the two vehicles showing the insurance portion and my portion. I really feel I was overcharged. The young man I mentioned had given me a receipt only for the deposits that I had given them. My money seemed to have been consumed very quickly. The company has no printed information regarding their prices. It seems like they just make them up as they go.<br />
My vehicle still wasn't repaired yet. That's another complaint but with USAgencies. So, I went without a car and walked to work and was able to get one or two co-workers to assit me. When I had to go to New Orleans to see a surgeon for a procedure, I rented another vehicle from Enterprise. I gave them a $300 deposit and had the car for six days. I've looked at the paper and I truly believe I was over charged as when I returned the vehicle, I was credited only $8.62. The car was a PT Cruiser. You guessed it! It was filty! <br />
Well, I certainly hope the younger folks today learn how to not have these companies take advantage of them. There are a lot of millionaires in America, but I'm not one of them! <br />
Apparently, Enterprise knows little about infection control and does not ever clean and sanitize their vehicles between renters. That's really a shame to rent such filty vehicles. I'm a nurse and very aware of the infections passed from one person to another. MRSA (Methicillin-resistant Staphylococcus aureus) is everywhere in the community. Enterprise, as well as all car rental companies should become more aware of cleanliness of their vehicles and infection control. After all FLU SEASON IS HERE!!

On Thursday August 6th I went on line to rent a car from Enterprise Car Rental Company. They were running a three day special for 21.84 per day. I needed the car for four days so reserved it one day at 43.69 and the other three days for 21.84 per day. The total price for all four days was 123.23.

I asked for a premier car. I was supposed to pick the car up at noon August 13th. However, on the morning of August 13th I received a call from Enterprise advising me they did not have a premier car but I could have one of the lower class. I had a confirmation number (RSHJWC) for a premier car but they could not provide me with one. They did however, offer me a volkswagen beetle.

Thanks but no thanks. I cancelled the reservation and had to change my weekend plans.

This is not a good way to do business. I have rented from Enterprise several times in the past and have been very pleased. Not this time.

Signed, disappointed in Enterprise

George Trent

I rented a vehicle from Enterprise and was required to leave a deposit, I did. The car company tried to scam me out of the deposit by calling me 2 days later telling me that the insurance company had stop paying for the rental. They didnt want to refund my deposit and tried to charge me, but I was able to get my deposit back and tried to cash the refund check and was told by my bank and ever check cashing place that Enterprise has issued BAD CHECKS and they will not cash this refund check. I gave them cash and got back a bad check thats worthless

I had rented a PT Cruiser for a week in Vegas. While on the freeway Quality Towing dropped a windshield off their towed vehicle and it went under my rental car without any apparent damage. The freeway was packed and the tow driver took an exit I could not follow, though I did not have a flat tire so proceeded. I found later that the small plastic fog light cover, (this car had no fog lights) had popped out, now missing. I filed claims for the missing piece, went to Quality Towing and filed a claim, yet 3 weeks later I get a bill from Enterprise for $785 including loss of use for 2 days rental rate, 100 administration fee, A NEW BUMPER, teh missing part and barcket hardware for the bumper, and labor of coarse. In talking to them, it is quite obvious they are opportunists for those of us that don't get pictures at the sight and/or run dowwn the driver of the towing company though nothing was wrong with my car and call the police on such a minor occurance.