On Jan 7, 2008, at the suggestion of my insurance company (Geico) i rented a car from Enterprise car rental. I was told I could leave the car at the new car dealership when I took possession of my new car.

On Jan 15, 2008 the dealership (Scion-Marin) notified Enterprise that the car was available for pickup. The car was not picked up until the afternoon of the 17th. On the 18th of January, Enterprise removed $300.00 from my checking account without my OK or any notification, either phone, snail mail or email. I was not aware of this until Jan. 19th. Enterprise is Closed on Saturday and Sunday. There fore I was unable to contact them until Jan 21st. The Manager, Chris, informed me this was normal practice as they were unable to contact me or Geico. Further he indicated when he was notified by Geico that they would cover any additional charges, he would reverse the charges of Jan 18 and the original $100.00 deposit made on the 7th of Jan. This step was taken on January 21st. Because of the Martin Luther King Holiday, Jan 21, my bank has not received the reversal as of Jan 22nd.

I have been without funds from Jan. 18 through Jan. 22nd, so far. No Company should have the right to deduct funds from checking accounts, savings accounts or Credit cards without prior approval.

To say the least, I am very upset and will never deal with enterprise again or recommend them.

I rented a car from enterprise at 2301 W.Sample Rd.Pompano Bch ,Fla.33073.On Sept. 28,2007.I returned the car back on
Oct. 1,2007.The amount for the car were $135.01.Enterprise failed to credit my account with the remaining balance of my $250.00 which they with held for the deposit.I contacted enterprise on Oct.5,2007 to see what the problems were concerning my credit. I spoke to Andy the assistant manager he inform me he were going to take of it it were never done. I spoke to John Savino the branch manager, he inform me he were going to take care of it and give me a call back. Nothing were done. I never received a call from John. Until I reported him to there corporate office. I called and complained to there customer care center 1800-264-6350 nothing done. I called Jaime Pages at the corporate office to inform her of the problem she also said she were going to need a copy of my bank statement I faxed it over to her On Oct. 29,2007, never received a call back from her. I initiated all the calls concerning my money. Jaime Said she were going to speak to John. Nothing still not taken care of. John left me a message on my home phone on Dec.4,or 5th for me to call him.I called him back he pretended he had no clue as to why he needed to contact me. I began to tell him that Jaime Pages the secretary of the ceo told me that she see that the transaction were done indeed wrong. He stated he were going to contact her at get back to me, no phone call as of today from John. He totally ignored me and my situation. I left numerous messages for him to return my call he never did. I spoke to Stephanie one of the Managers and left my contact number. He never called. I called him On Dec. 5,2007 to see what the status he inform me to contact there accounted and that Jaime had no glue as to what I were speaking about. On Dec. 7, 2007, I contacted the customer care center again for the 4th time, I wanted to speak to someone on a higher level to get this resolved. I spoke to Don one of the customer care mangers he then got enterprise on the phone, we spoke to Stephanie again she informed me she gave John the message,they were going to take care of the problem on that day. Nothing has been resolved as of yet. The account after I left her a message on Friday morning De.7,2007 she called my home and left me a message while I am at work. I left my work number on numerous accounts no one would ever call they would call the home when I'm not there. I would like for someone to take care of this problem I have been battling with them Since Oct. 5,2007.All I've been getting were the run around.No one seems to care or want to conclude this matter. I would like to be credited back to my account from the remaining of my $250.00 dollars. This is why I am sending this complaint against enterprise, because they have handled my situation in a very disrespectful manner and a lack of concern ,concerning a customer. I have never gone through this with enterprise before. I have been renting cars from them for a very long time. This is the first time I ever ran into this problem.This enterprise does not have a concern for there customers. I think the company needs to review who they has working for them.These people are giving enterprise a ban name as well as a ban repretation. I will never rent a car from that enterprise again.

Polly Fuentes.
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Vehicle was received very dirty. State Farm paid for the car on 7-19-07 to 8-10-07 and I Shannell paid for the vehicle on 8-11-07 to 8-31-07 with money orders. I asked for a receipt twice at the office in Balto., MD on Harford Rd and was told the computer is down. I returned the vehicle on 8-31-07 and now they are trying to bill me for taxes they claim state farm did not pay and also for gas which was place in the tank according what the paper stated. I was not given my refund of $100. There has been numerous time they try to lie to me and cover up. I now personally believe the computers were working and crocket stuff was going for on there I was not given a receipt. Enterprise or its employees need to be investigated, one claim to be supervisor in particular (Priscilla).

Having taken my credit card as part of the "Standard Procedure" since I will be driving the vehicle...even though the insurance agency will be taking care of it...they proceeded to take $700 out of an account I told the Branch Manager in Longwood, Florida not to take out. Then she proceeded to inform me that she did not care... in either way, I am going to be responsible! NOW, they have taken the money out with no notification and I have overdrafted due to it..... They will not help with the overdraft... she states it is not her problem. Wanna bet!? Next step: BBB, Internet, Local Fraud Division & Attorneys...NO DAMN COMPANY is going to be a liar and a cheat...and NO DAMN employee is going to hide behind a company and get away with this deception... welcome to 2007! I will make sure EVERYONE knows about this and alll of your names! There is ALWAYS... MORE I can do and since I am telling the truth... NO WORRIES HERE!