Our vehicle was damaged in an auto accident in which we were free of fault. As part of the repair process were offered a rental vehicle.

The vehicle was a red 2010 Chevy HHR. Immediately walking around the vehicle I pointed out several obvious dents, scraps and scratches. Specifically one on the rear passenger side. I remember this one BECAUSE it was obvious and both a dent and a scratch. It was dismissed by the employee because "it's not 4 inches in length." I took his word for it when the paper was marked "no damages" even though I had pointed out, by my count at least 5. "Oh those are minor, we don't count those."

Today we went to return the rental car. It started off fine. Until one of the employee's causally says "we need to write a report about that dent on the fender." Confused, I asked which one and was taken outside with the employee and the dent was pointed out. I remarked that the dent was there when I picked up the car and the employee ushered me back inside.

Typing away at the computer the employee asks me what my insurance deductable is. I ask why he needs that and he remarks "we have to file a claim for the dent and collect that deductable."

I tried to speak to the employee and the manager about it but they just kept repeating the same thing over and over. That they would have caught that at inspection time. They dismissed me, not listening to a word I was saying. Not listening to my husband who also told them that we had tried to point out that dent at inspection but it was dismissed at the time.

Finally the manager said "we would have to investigate with their claims department to see if the dent had been previously reported." My husband said "fine, do that first." They asked my husband to go back inside with them at which point the manager then hands my husband a piece of paper that says we caused the damage but we didn't know how it got there and asked him to sign. My husband refused to sign the paper, we did not cause the damage, and we left.

Minutes after leaving my husband got a email alert from our credit card that the deductable had been charged. We have filed a dispute with the credit card company and have notified our insurance company.

MY RANGER IS AT TRANSMISION SHOP, I WENT THE LOCAL ENTERPRISE TO SEE ABOUT A RENTAL, ON 2/22/11 I GREETED WITH A POLITE HELLO. I SAID I NEED RENT A CAR FOR ABOUT A WEEK OR SO, WITH THAT SHE ASKED TO SEE MY LICENSE, DEBIT, MAJOR CREDIT CARD...SHE THEN SHE NOTHING AVAILABLE TIL 9AM THE FOLLOWING MORNING, I AGREED TO COME BACK IN THE MORNING...WHEN I WALKED IN, A BUZZ WAS GOING ON ALL AROUND ME, I WAS GREETED BY ED. WHO ASK ME WHO I WAS, I EXPLAINED THE SITUATION THAT I WAS YESTERDAY, HE LOOKED MY NAME IN COMPUTOR AND TOLD A VEHICLE WAS AVAILABLE, HE ASKED TO SEE MY LICENSE, ANY MAJOR CREDIT, SO I HANDED HIM WACHOVIA DEBIT CARD, HE THEN HANDED IT BACK TO ME TELLING THAT NOT A MAJOR CREDIT CARD,
I TOLD HIM THAT THAT STANDING OVER THERE [I POINTED AT HER ] HE THEN OH! SHE'S NOT WITH US SHE WITH BRODHEADVILLE CHEVY DEALER...MR. ED TOLD ME HE WOULD ACCEPT MY DEBIT CARD, 1. A RECENT PAY STUB 2. UTILITY BILL WITH ZERO BALANCE, HAD I KNOWN THAT I WOULD HAVE COME PREPARED, SO I TOLD MR.ED I WOULD BE RIGHT BACK, HE THEN CALLED MY CELL PHONE AS I WAS HALFWAY HOME, HE SAID MIKE I RENTED THE VEHICLE TO SOMEONE ELSE, AND THAT HE WOULD CALL ME IN THE AFTERNOON, NEVER GOT A CALL BACK TO TELL ME HE'S GOT ANOTHER CAR FOR ME!!!I ASK YOU, THIS IS THE WAY TO TREAT THE PEOPLE THAT SUPPORT YOUR BUISNESS..SO I MISSED A DAY OF WORK...STILL WAITING ON CALL THAT I KNOW WILL NEVER COME!!!

THIS CAR RENTAL PLACE CALLED "ENTERPRISE" HAS DEBIT MONEY FROM MY CARD 9 DIFFERENT TIME AND THE LAST ONE WAS FOR DIFFERENT DEBIT'S IN A ROW ON THE SAME DAY FOR OVER $450.00 2 MONTHS AFTER THE CAR WAS RETURNED AND PAID FOR 2 DIFFERENT TIMES ... THE MANGER HANGS UP AND BLAMES GM ... HIS MANGER NEVER RETURNS A CALL 'THERE MAIN OFFICES HAVE NO IDEA WANT TO THINK OF IT ALL AND DO NOTHING AT ALL BUT SAY TO CALL THE MANGER AT PALMDALE ...I HAD TO CLOSE MY BANK ACCOUNT DO TO THE FACT THEY DEBIT MONEY OUT AND THEN RETURN IT AT THERE WILL (BEWARE OF RENTING A CAR FOR ENTERPRISE THE NIGHTMARE NEVER ENDS) AND GOOD LUCK DEALING WITH THE MANGER AT THERE PALMDALE LOCATION

I am disputing a charge of $962.92 that Enterprise rental company sent me a bill for.

On November 17, 2009 I went to Enterprise at 601 South Cameron Street, Harrisburg PA to pick up a rental car. My car was in the shop getting fixed from an accident after someone ran me into a barrier on 581 and fled the scene. When I got to Enterprise this lady that took care of me seemed to be helpful. She walked around the car and marked down all the damage that she saw. We talked about the insurance and since the car was in good condition I declined it since I park in safe places and don't really drive that much. I signed off on the papers so that I could get the key. I left the office and everything seemed fine for a week.

It was December 1, 2009 when I was at work and got a call from the same lady that I dealt with when I first got the car. She stated that she needed to give me another car and take the car I was currently using. I informed her that I was getting my car back the very next day, in less than 12 hours, but she insisted that they had to have the first car back. She came to my work and stated that she was in a hurry as well as she knew I was since I wasn't on lunch or break. She had already started to mark down damage on the car before I got a chance to meet her in the parking lot. When I got down to talk to her she was almost finished and she said to me that she was finding a lot of damage from the previous user. I took a look at the paper she was filling out and saw that there were a lot of damages. It seemed as though she got everything after looking at the car and the paper. There was a lot of writing and this car was really beat up. I initialed the paper since she was in a hurry and I had to get back to work. She did not ask about insurance on this car which I would have taken considering the poor condition of the car and the fact that she was finding countless amounts of damage as we were standing there. She handed me the key and I went back to work. The very next day, December 2, 2009, I had to go to work so my husband took the car to pick up my car at L.B. Smith Ford Lincoln Mercury, and since there was an Enterprise on site he was told he could just leave the car there. He drove from New Cumberland to 1100 Market Street, Lemoyne. When my husband went to give the key to the Enterprise representative the representative was extremely rude to him. The guy walked around the car and stated to my husband that there was a dent on the car that wasn't marked down previously. My husband explained that we had the car less than 12 hours and didn't drive anywhere except home from work and then to the Enterprise location. He also told the rep working for enterprise that there was a bunch of damage when the car was given to me. My husband refused to sign anything since the damage was not ours. My husband left the site and accidentally left the papers in the car. When he told me about this I immediately called Enterprise and they directed me to the Damage Recovery Unit. I spoke with a rep and they told me that there was nothing reported and that unless I receive something in the mail not to worry about it.

On February 5th I received a letter as well as the bill from Enterprise for $962.92. After looking at the bill I saw that they charged me for two dents, loss of use, a depreciation fees, and administrative fees. On the letter dated January 29th 2010 it stated that I needed to remit payment within 10 days. I made a call to a guy named Mike Smith at 352-313-4637 who was the representative that was working on my case in the Damage Recovery Unit and asked what I can do to dispute this. The guy was extremely rude and short with me. He told me that if the payment wasn't in the office within 10 days that they were going to send me to a collection agency. I asked Mike if I could get a copy of the reports to see what other damage was reported that day and he said he was not able to release that information to me. I also asked if he could send me pictures that were taken after the previous user returned the car and after I returned the car. Mike said that they only have pictures of when the car was in the shop getting fixed from the damage I caused. I was told that he would email me the pictures without a problem. I waited and waited and still no pictures. Since I am looking into buying a house and need to keep my credit in good standing I had to make the payment in full which I did. Along with the payment I also sent a letter stating that even though I am making the payment I am not accepting responsibility of the damage on the car. The payment and letter were sent certified to Atlanta, GA and delivered February 15, 2010. I have not heard anything since.

I do not accept responsibility for this and feel that I was set up to take a car that they knew was damaged. Please help me with this since I do not have the money to fight this battle alone.

After our vehicle suffered a blowout and scraped a cement barrier, we took it in for an estimate at a reputable auto body shop. At the time of the estimate they were concerned about suspension issues and told me I had to leave the car. They said I could arrange for a rental at the local enterprise office located a few blocks away.

It so happened to be that the representative that took care of me was a former intern at my company. She was very involved in our conversation and telling me exactly how much she hated her job and therefore failed to notice all of the dents on the car. The vehicle was wet and I had to wipe the water off of the surface with my hand to point out the existing damages. The vehicle interior was extremely stained and she noted that on the paperwork. Being 5 foot 2 inches I cannot see on top of the vehicle and neither could the representative to note any damage.

When it came time to return the vehicle another representative did the walk around and he being taller automatically noticed dents on the top of the car. Multiple one from possible hail damage or walnuts. I told them that there had not been any hail and I hadn't been attacked by squirrels and the places where I keep my car are treeless. They didn't want to hear it and said that they had to file a claim with my insurance company. I said I would not sign anything and any claim would be disputed.

They held me hostage until I called my agent and filed the claim in front of them. Agreeing to only drive me back to my car when my agent told them that he would call back with a claim number in a few minutes.

The more I thought about it the clearer their scam became. When you refuse their ridiculous rental coverage they do anything and everything to get you to pay one way or another. This car was a 2009 and it already had an upholstery issues it had dings and dents. If they are so avid about keeping their fleet in good conditions why would they rent a car in those conditions? Wouldn't the last person who brought it back in such bad shape be held responsible for those damages? Wouldn't they have filed a claim with either their insurance company to have the damages fixed before renting it out again? Or maybe they were just hoping the next fool to rent it would not notice and they could charge them for all of the damage. Needless to say I am very frustrated with the service and can only anticipate what grief and agony I am going to face in these upcoming weeks disputing this absurd claim.