Pls dont rent your vehicle from enterprise. They will make you sign on fine print and rip you off in the end. I ended up paying 500 dollars for a small bent in the edge of the door that I didnt make and it was in the vehicle already. They have their own repair shop dealer who charges extra as he knows it is either us or the insurance company going to pay for it. .

The person at enterprise didnt look at the car when I rented and I was in a hurry so she made me sign in the contract and I left. When I returned the car they added all the damages that were in the car already and screwed me big time..

Pls dont get cheated by this Rental car company..

Windshield damaged by flying rock while driving a rental vehicle from Enterprise Leasing. Our Insurance Company was notified but they said Enterprise had to send request for payment. Enterprise collected estimated damages from us and said it would be returned when the claim was settled.

I have been on the phone with them every couple weeks since August and this is March. Nothing has happened unless I make threats to them. Our Insurance never even got a bill to pay until I called Enterprise for the 4th time.

On January 22, 2010, I was told the claim was settled and I would get my refund within 2 to 3 weeks. It has been almost 8 weeks and still nothing. I called today and get a voice mail. Enough is enough.

If you are offered the opportunity to be picked -up at the body repair shop by Enterprise, think twice or decline the offer. Enterprise strongly encourages ALL of its employees into "upgrading" insurance customers above and beyond over what the customer/insurance company is willing to pay. They can have 5 small cars and 1 SUV, and they will lie and tell you that those 5 small cars need LOFR (code: oil change) or that they are not safe, need cleaning, they'll tell you whatever it takes to get you into the SUV to ensure that you'll drive away in an SUV you probably didn't want to in the first place. Buyers beware. The other practice, if you're African-American, Black, Latino, Female, or a Foreigner...let’s just say non-white...you will get reamed at the counter if you don't have a reservation and the there have been instances where if you do walk in with a printed reservation and the rate is less than $19.00 it will be dishonored - excuse: "Oh that car was rented earlier, but for a $5 upgrade we can get you into a Chevy Cobalt (Same Car)" Oh and lastly let’s talk about the weekend special. On weekends ERAC will raise the rate on a vehicle (Economy size-car up to Full size Car) so when they discount 50% of the rate it will be around the same price you would have paid anyway throughout the week. The whole purpose for this discount is to get cars off the lot so they don't sit there on Sunday not generating income...it has nothing to do with saving the customer anything. I can tell you about old women in their 80's being taken advantage off and being charged $79.99/day plus $38.00 worth of additional coverage for a Dodge Charger, normally a $49.99 or less vehicle. When you bring these points up to management, they just shrug it off and tell you that you're selling value to your customer and that you tell them what they want to drive. The VP for this group is Donnel Henry @3056840004. If you have any concerns about ERAC direct them to him, he should be able to get you resolution.

i rented a car for 3 days from enterprise. the pre rental cursery walk around for damage was done. the car, a 2009 nissan sentra, was parked with among other vehicles in a lot under a tree. a scratch was noted. nothing else was immediately evident. i drove the car to my destination, parked in an assigned spot, and did not drive again till i returned the vehicle.
upon return i parked the car in the driveway, in full sunlight, with no other vehicles around. the attendant noted some ripple markes in the lower passenger door saying they were "dents". it looked like a manufacturer defect but was only evident because of the bright sunlight and angle of view. the attendant allowed me to note my impression of the ripples on their form.
a week later i got a bill for >$1700. i had expected a call from enterprise but that never occured. the bill from them stated "customer dropped off the rental and there is a few dents on the pass. side door did not know how it got there. could have been there." i am not responsible for any damage. i took pictures. even in the pics it is difficult to see any damage unless you know what to look for.
if it had been my car my insurance company would have requested estimates before any work was done. interesting that enterprise was so quick to act.

In August I had an uninsured driver damage two of my vehicles in front of my house while we were sleeping. I filed claim with my insurance company next day and was advised to take it to their concierge repair service as it had lifetime warranty and free loaner vehicle from an onsite Enterprise rent a car.

I arrived just minutes before closing time and the onsite rental agent was anxious to get me out of there. I had a choice between a tiny Kia or a tiny Chevy Cobalt(Black). He did the paperwork, and I signed and then he opened the door for me and I got in(and it was dirty like it had just been returned). I hopped in and my wife drove off and I followed in the loaner car.

I noticed the next day or so that the car's lighter and accesory power outlet did not function and decided to take it back to the rental place to swap it. Also, it was not the standard size vehicle I was alloted by my insurance company. When I went to swap it, the check in agent noticed some hail dings on the car and advised me that he was obligated to write this up or he could get in trouble. I told him that was fine but that
it had not rained or hailed in my area for the 3-4 days I had the vehicle. He said he knew that and he wrote the paperwork up. I signed it but also wrote on the papers that the damage was not during the few days i had it as it had not rained or hailed in my area. He said that the original agent was probably going to be written up for not going over the car with me on a walk a round.

Two weeks later I receive a letter from Enterprise damage recovery unit saying they had not received information from my insurance company regarding a claim to fix the damage. I replied to the number listed and told them they would not get anything from my insurance company as i had not done anything to the vehicle. The adviser told me (after laughing at my insurance loss) the best thing was just to wait and let things take their course.
Well, three weeks later I have now received another letter, but this time it states that they are trying to reach me to see if I have contacted my insurance company to settle the claim of $1912.00 for hail damage repair. I immediately called and got another guy(Gregory from Tulsa, OK) with damage recovery. I tried to
explain to him again that this was impossible as there had been no bad weather in the area for that time frame. He told me basically that they would have to call the local rental facility and talk to them. I asked them why they had not done that already in the previous three weeks, He really had no answer other than to tell me that it was now assigned to an investigator and they would be contacting me. I was very upset and find this unacceptable, but he just rudely told me, " I have listened to you, you made your point and I have made my point". I got off the line and called the local agency in Plano Tx (branch manager name is Kyle) and all I got from him was " I'm sorry, I only rent the cars " Yea, that's right, they just rent them out with existing damage and do not do their proper job of making sure they are renting a suitable vehicle. The vehicle I swapped for, even had a broken gas cap!!!, Now last time i checked, the rental company puts gas in a car or checks it before they rent it out, therefore proving that they didn't check yet another vehicle .

Ironic, I end up in an Enterprise rental car because my other cars get damaged and then i find myself now fighting an obstinate idiotic company that apparently does not realize that a happy customer can give them more business than an aggravated, lied to, and mislead, disgruntled one that they try to stiff for one of the employee's mistakes. MY ADVICE : AVOID ENTERPRISE RENTAL CAR AT ALL COSTS> I WILL NEVER RENT A CAR FROM THEM EVEN IF I HAVE TO PAY TWICE AS MUCH SOMEWHERE ELSE> It just isn't worth it. If anyone hasny real advice on how i might dispute this or an actual number for someone at Enterprise who can help me, please feel free to email me at [email protected] and put enterprise in the subject line, , Thanks