Selected prepay as an option for gas - expected to see about $3 gallon

Looked at the contract and $4.69 gallon was crossed out and the amount of $7.07 gallon put in.

Price Gouging by Enterprise Santa Barbara, Thomas Arias, Branch Manager

My friend and I rented a car from Enterprise at the SHERATON 15 S. 36TH STREET PHILADELPHIA, PA office on 8/4/2010. Since we only needed it for one day, so we decided not to buy the damage insurance, and everything was fine until the next day when we returned the car. There was suddenly a dent on the roof, an enterprise employee insisted I had to fill a report and pay for the damage. Two weeks later, I got a letter from Enterprise that the total amount I have to pay is $2844.46 which includes New Parts ($366.25), Labor ($1382.50), Materials ($178.20), Administrative Fees ($150), Loss uf Use ($574.82), and Diminishment of Valuse ($192.68). I found it's absurd. I took the picture of the dent when we returned the car, and it's only a small one. I believe Enterprise overcharged it, and I seriously doubt that the dent was there even before we rented it!
Enterprise needs to resolve this matter correctly as I did not do any damage to the vehicle at all and even if I need to pay for the dent, the repair fee is still too high.

Last month I rented a car from Enterprise in Bellingham, WA. I have rented many cars from Enterprise and am generally pleased with them. However, this time I found that the customer service I experienced was egregious. The big problem was that they tried to sell me on the optional insurance too aggressively. They tried to sell me on the insurance by lying to me and saying that if I did not purchase the insurance, then driving the car would be illegal. If I were pulled over by the police then I would not have insurance and would be liable to be thrown in jail, they said. This was absolutely not true. The contract that I signed with them provided that even without any additional insurance payments, Enterprise would provide all third party liability insurance as required by law in the states and provinces in which I was authorized to drive.

A more minor issue is that when I went to return the vehcile, even though I had opted to decline this insurance coverage and had initialled as such on my rental form, they had marked in their computer that was accepting the coverage and so when I went to return the car I was told that I was being charged significantly more than the agreed-upon price. I suspect that this was an intentional tactic to get me to pay more if I had been in a hurry and hadn't noticed that I was being charged for a service that I hadn't used.

I've only had these issues at this one location of Enterprise, never at any other.

BEWARE! BEWARE! Before you leave the Enterprise lot, make sure that you know how much your paying for the Optional Damage Waiver (DW) and Personal Accident Insurance (PAI). The cost of this is usually about $3/day and Enterprise Employees will normally package that together with the Damage Waiver. In other words, theyll tell you that the Damage Waiver is $14.99/day instead of $11.99/day.

What happened to me is that they did not have the available car that I ordered (compact), so I was given a truck. Now why should I pay for additional charge for the optional waiver because it is a truck. I do not think it is my fault that they do not have the available vehicle that I wanted. To me it is a BS big time.

A few weeks after my car accident where I was hit practically head on, car totalled, arm broken, chest contusions, and other bodily injury, I went into Boca Raton, Fl Enterprise Rent-A-Car to rent a car until I could purchase a new one. My car insurance only covers Enterprise so to save money my choices were limited. Being summertime in South Florida, it was about to storm and the sky was very dark. The salesman and I looked over the car (a PT Cruiser) and I drove off. 6 days later I returned the car to the Pompany location - near to where I just purchased my new car. It was a sunny day and I walked in with my arm in a red cast to return the vehicle. The salesman said there were dents on the hood. I walked out and looked at it but saw nothing. After standing on the top step and tilting my head to the left, I noticed 3 minute indentations. I drove the car about 3 times and did not park under anything that would have fallen on it, nor was there a hail storm during those 6 days. It was simply the angle and the sun that showed these marks. I tried to immediately call the Loss Control Administrator who never returned my calls. One month later, I receive a bill for $320.60 to repair these damages. My lawyer contacted this woman who never returned his calls. After several phone calls she rudely explained that she would be sending this to collections. My lawyer asked to speak to her supervisor. A day later, I receive an unprofessional sounding later stating that, "since I chose to ignore this situation" (I'm not sure of her meaning of ignore?) she is sending this matter to collections, etc. I sent a certified letter, return receipt to Andrew Taylor the CEO of the Corporate office in St. Louis, MO. This letter was never accepted, the post office indicated to me. I called Donald Ross, the Vice President several times and left messages on his voicemail. He also never responded. This unprofessional attitude of IGNORING consumer complaints needs to be addressed in the media so it doesn't happen again. I refuse to pay this money.