I hope this helps anyone looking to recover losses


CEO of Entertainment Rewards
Chairman and CEO, IAC
Chairman, Expedia, Inc.
Chairman, Live Nation Entertainment

Barry Diller

IAC World Headquarters
555 West 18th Street
New York, NY 10011
212.314.7300 [email protected]

also owns Ticketmaster.

In 1997, the company acquired 50% of Ticketmaster Group, Inc.
In 2003, USAI acquired Entertainment Publications, Inc.; uDate.com; LendingTree; Hotwire; RealEstate.com; GetSmart; and the remainder of Ticketmaster, Expedia and Hotels.com. The company was renamed InterActiveCorp.
This is his website
http://iac.mediaroom.com/index.php?s=20&item=17

After some rude treatment on the phone
@ Entertainment Rewards
1-866-364-1333
I was given this email address [email protected]
and despite many requests, no other information.

So I wrote this:

I am writing regarding charges that your company has made to my credit card. Your company has made monthly charges of $9.00 to my account. These charges were unauthorized. I have never requested any service or product from Entertainment Rewards, nor have I provided you with any of my account information. I have never received an invoice or receipt from Entertainment Rewards for any service or product. I have never used of benefited in any way from this program.

I telephoned your customer service center on March 1st 2010, to request that these unauthorized charges be refunded. I spoke with a customer service supervisor named "Royce 147" who, agreed to refund ONE 9.00$ charge and refer my account to The Customer Advocate Group. I asked him to look up this account to verify if it had ever been used, He told me it had not been used.
When I asked "Royce 147" for a printed statement of this account I was told he could not provide that to me. When I asked for contact information regarding The Customer Advocate Group, I was told he could not give me that information.
My Credit Card Company has issued me a new card and a fraud repot has been filled with Capital One. I hereby by demand that all unauthorized charges that have been made to my account by Entertainment Rewards be refunded immediately.
Thank you for your prompt compliance with this request.

I finally got "Royce 147" to agree to refund 7 of 20 charges to my card and was referred to this email address [email protected] for appeal.
He would not provide me with a feedback phone number OR any written statements from this account.
(other than the email in which he wrote to me, )..
..."In addition you requested a statement about the use of your account.
To this date there is no activity on your Entertainment Rewards account."


The response was a form letter:
Attached are demonstrative examples of the sign-up process, as well as samples of membership e-mails sent during the 30 day free trial period. Please note that these are meant to show the process, not your specific sign-up.
Refunds totaling $63.00 have also been issued based on your conversations with our customer service team and your Customer advocate. Based on our policy, we are unable to meet your expectation of a full refund. Per your request, your membership has been cancelled and you will not see any additional charges on your account. Regards, The Entertainment Rewards Team


By the way: "WHAT'S IN YOUR WALLET?" I was told by a Capital One Fraud Investigations Supervisor, "Capital One will only uphold a fraud claim if there is police involvement".


Then I found This:

Mancini v. Entertainment Partners, Ticketmaster, lAC et al (2008): represent defendants in putative national class action alleging violations of consumer legal remedies act, unfair competition laws, and fraud arising of Entertainment Rewards enrollment process.

The case is currently under appeal in federal court, Attorney for Entertainment Rewards is

Donald R. Brown [email protected]
Partner @ http://manatt.com
Los Angeles
Direct: 310.312.4318
General: 310.312.4000
Fax: 310.312.4224
I hope this helps anyone looking to recover losses

Entertaniment rewards has been taking $9.00 a month out of my account since late 08 and I had no idea. I purchased show tickets one time and somehow got signed up for this rediculous program that saves money on coupons and what not. I had no idea. I didn't notice this because I don't look at my credit card statements because I don't use my credit card anymore. The balance hasn't been going down with payments and I assumed it was because of the high rate, so I looked and noticed this charge has been happening monthly without authorization. I am furious and feel so taken advantage of. When I purchase tickets for something, I assume that's what I'm clicking agree options for and inputing my info for, not for some stupid discount site. I've never even logged in to take advantage of this which shows that I had no idea I was even a part of this. I want every single charge refunded, including compensation for the interest I've paid due to these fraudulent charges.

I bought tickets online for a movie (I believe) through Ticket Master which took me directly to the Entertainment Rewards website. It offered "free" coupons to download and print out. I had NO idea they would charge my credit card every month for three months of $9. When I inquired at my credit card company, they told me that it was an outside company, not their rewards system, they immediately put in a fraudulent claim on my behalf. I then called the number given on my statement and spoke to Mitch, #128, who was very nice despite the chewing gum. he proceeded to tell the rules and regulations of said company and that he would be able to refund only one month, as was their policy. I explained I was led to believe that these coupons were free to the public. His only retort was to tell me within 180 days if I had made a second purchase with Ticket Master, I could have received a $25 check.

They charge you $9.00 every month for some rewards you probably don't even get. After I read other reports on this same Entertainment Rewards I looked at Ticketmaster and noticed under their privacy policy that certain third parties are shared your billing information. So far $18.00 dollars have been deducted from my credit card I will report fraudulent charges to my credit card company.

I think Ticketmaster should have some fault with this because they must be paid by Entertainment Rewards in order to get the information.