Website developers nowadays are having attitude.

The scope is to create a customized wordpress template for an existing site according to our desired layout. Client will do the content.

Firstly they delivered a terrible design, so I submit my own design so that they can focus on functionality within the short deadline.

During upgrading process, there's access issue to current hosting server. Despite requesting client to solve the issue with hosting server provider, they suggested client to subscribe their hosting instead. However this was later easily solved by communicating with current hosting server provider.

Upon delivery, they did not update the revamped website with new links I required. After a few emails only I receive their reason, of which my request is "not within scope". Out of courtesy, they finally updated the links to new content so that the website can work properly.

Website was not properly delivered; there were translations not being updated. Their excuse is they do not have the font and therefore couldn't read the wordings. Hence they "ignored" without noticing me? Fine, I fix it myself again.

The major mistake was not to backup database a day before upgrading, hence data up to two weeks back was lost. Despite dealing with this matter seriously, I received replies that data was all backed-up. After a few phone calls and email, they admit that LATEST data was NOT backed-up. Fine, I put up with them and re-upload all lost data.

Then when I ask for a small request, again they said it's out of scope and requires extra money for my request. My simple request is to fix the white font on white background drop down menu with a colored background color so titles are visible. To developer, a drop down menu is another scope and as it wasn't documented earlier, client should not request to fix it even though it is part of the template. Having received such excuse, I fixed the menu myself and it's all working fine until they suddenly fixed it with a BUGGY and unacceptable quality. When I told them the bug, they said I shouldn't keep asking for changes. I told them to revert back, they said no and it cannot be done as the term says client shall not touch their source code. So in the end, they screwed it up but do not even intend to fix it what they have done wrong ! Thanks to Envigeek Technologies, they brought much awareness that service providers nowadays are very calculative and irresponsible upon their own mistakes.