ePassporte Reviews
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Awe_33447
September 27, 2010
Money scam
I earned my money and it was transfered to epassporte by the site im an afflaite for when i went to transfer thefunds to my bank epassporte wont let me i have emailed them over 21 times no resolution please help i have a mortgage to pay and epassporte is holding all oyr moneies. there has to be a way we can get around this if anyone has any ideas let me know they wont even let us transfer into our wallet to withdraw. and if they do reply to emails its the same form email i want my money.
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Euclid
July 17, 2010
Customer Service
ePassporte advertises the following contact methods:
- Email
- Chat
- Phone
Email
Emails are either ignored or they are answered after a week with a generic answer that does not address the question.When replying to get some clarifications you will end up getting the same answer again and again or no answer at all.
Chat
The chat is always offline. I checked several times a day (for a couple of weeks) during their official business hours.
Phone
The only way to contact ePassporte. After you have waited 20 minutes or longer you get to talk to someone. Surprisingly they are helpful and seem to be able to resolve most issues. If they offer you to follow up through email, refuse because you won't get anything done through email.
So if you want to contact them, be prepared to spend at least 20 minutes waiting in the phone queue.
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Larry
May 14, 2010
Scam
I can longer use a credit card to load funds onto epassporte, maybe the credit card companies got wise to epassporte's scam and suspended their service.
Now I can only use a bank account to load money on epassporte, which I did 11 days ago and I still can not access my money. At first it was because they take 7 BUSINESS DAYS to transfer money, then the excuse was the web site had a problem, and now I am waiting for the next excuse. Each time they refuse to refund my money back to my bank account.
They have removed $8 in fees from my original transfer of $33.30 and it will cost me another $3 to transfer the money back to my checking account, if the website ever allows me to do that (and that will take a couple more weeks to deposit into my bank account)
I will lose a minimum of $11 and 4 weeks.
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Kev
February 10, 2010
Bad experience
Here is my personal experience of using EPassporte, the worst payment processor service on earth.
I've opened a personal account without a glitch - but before using it, the account must be activated by loading it with the minimum of $25. "Please select one of the following load options", they advise, and then give you US checking account as the ONLY option. It is not possible to load the account using the credit card.
I am in Australia so I do not have the US checking account, which means that activating the account is impossible.
Even if I were able to somehow magically activate the account, it would be utterly useless because you cannot accept payments by other EPassporte private members.
My other attempt was to open a business account with EPassporte. They request a truckload of documents: 44-page agreement, certificate of incumbency, driver's license copy, certificate of incorporation, articles of incorporation, company bylaws / operating agreement, and you name it...
After wasting a day in form-filling and faxing they asked for more things, including the share-holding details and access to the source code of the company's websites. For me that was the final straw...
My advice to anyone wanting to do anything involving EPassporte: don't bother, save your time and nerves.
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Rebecca
April 6, 2009
Scam and cheating
I was hired by a company called webcams.com. Webcams told me that in order to get my paycheck I had to open an account with Epassporte.com
I uploaded my drivers license and social security card and requested documents in order to open my account. I then was asked to send 25.00 to open the account.
After I sent the 25.00 opening amount, they froze the account asking for tons of more information than was originally requested. I used a temporary card to upload the funds, and of course, they demanded the copy of the card with my name imprinted, go figure. Seems as though they just wanted to make it impossible for me to unfreeze this account.
Of course, the new card I received with my name on it has a different account number so will not be good enough to unfreeze this account.
This company just pretty much stole my 25.00 and had me wire the money to them. I would not recommend doing any ecommerce transactions with them.
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