FROM HH GREGG IN ZANESVILLE OHIO.<br />
ON 12-29-2006 WE PURCHASED AN EPSON OVERHEAD VIDEO PROJECTOR AND 80" SCREEN. AFTER MUCH PUSHING<br />
TO BUY A "5 YEAR TROUBLE FREE WARRANTY" FOR THIS PROJECTOR BY THE SALESMAN, WE AGREED TO PURCHASE THIS WARRANTY FOR $199.99, SINCE THIS ALSO COVERED LAMP REPLACEMENTS WHEN NEEDED.<br />
THE SALESMAN SAID THAT WHEN I NEEDED SERVICE UNDER THIS WARRANTY TO EITHER GIVE THEM A CALL<br />
OR STOP IN AND LET THEM KNOW AND IT WOULD ALL BE TAKEN CARE OF QUICKLY AND EASILY SINCE IT WAS<br />
FOR IN HOME SERVICE SO I WOULD NOT HAVE TO BRING IT IN LIKE SOME OF THEIR OTHER LESSER<br />
WARRANTY ITEMS.<br />
<br />
SHORTLY AFTER INSTALLNG THIS HOME THEATER PROJECTOR AND POWERING IT UP FOR THE FIRST TIME, AN<br />
ON SCREEN MESSAGE STATING " REPLACE LAMP " APPEARED AT THE BOTTOM LEFT OF THE SCREEN.<br />
<br />
WE CONTINUED TO USE THIS FOR A FEW DAYS AND AFTER I WAS ABLE TO DOWNLOAD A USER MANUAL FROM THE<br />
INTERNET, I LEARNED THAT I COULD USE THE HANDHELD REMOTE CONTROL TO ACCESS THE PROJECTOR'S SETUP<br />
WHICH STATED THERE WERE OVER 3000 HOURS OF LAMP USE TIME ALREADY STORED IN MEMORY.<br />
<br />
WHEN I WENT BACK TO THE HH GREGG STORE THAT SOLD IT TO US ON NORTH MAPLE AVENUE ZANESVILLE, OHIO, ONE OF THE SALES PEOPLE WHO I ASKED ABOUT THIS SAID THEY FORGOT TO RESET THIS BEFORE I WAS <br />
GIVEN THE BOX. HE TOLD ME HOW TO RESET THE LAMP HOURS WITH THE REMOTE AND HOW TO ADJUST THE BRIGHTNESS.<br />
<br />
WHEN I LOOKED AT THE BRIGHTNESS SETTING AFTER RETURNING HOME AND RESETING THE LAMP HOURS, I SAW<br />
THAT THE BRIGHTNESS WAS ALREADY TURNED TO A MUCH HIGHER NUMBER THAN STATED IN MY DOWNLOADED<br />
MANUAL.<br />
<br />
I HAD NO PROBLEMS WITH THE PROJECTOR OTHER THAN THAT THE SPEAKERS IN THE PROJECTOR WOULD NOT<br />
WORK, BUT SINCE I HAD PURCHASED A SEPARATE SURROUND SOUND SYSTEM TO USE IN OUR HOME THEATER, <br />
IT WAS OF LOWER IMPORTANCE TO ME AT THE TIME.<br />
<br />
WE USED OUR HOME THEATER PROJECTOR WITHOUT PROBLEMS UNTIL THE FIRST WEEK OF DECEMBER 2009. AT THAT TIME THE "REPLACE LAMP" MESSAGE APPEARED AGAIN AS IT HAD WHEN WE FIRST BOUGHT THE UNIT.<br />
<br />
THE 2ND WEEK OF DECEMBER, ON 12-14-2009, I VISITED THE HH GREGG STORE WHERE I HAD PURCHASED<br />
MY PROJECTOR AND 5 YEAR "TROUBLE FREE WARRANTY". IT TOOK ABOUT AN HOUR FOR THEM TO MAKE<br />
ARRANGEMENTS FOR A SERVICE CALL TO REPLACE THE LAMP IN MY HOME SINCE MY SERVICE WARRANTY WAS<br />
FOR "IN HOME SERVICE".<br />
<br />
THE SERVICE CALL WAS SET FOR FROM 8AM TO 5 PM ON 12-18-09. THAT TIME CAME AND WENT WITH NO CALL<br />
AND NO SERVICE VISIT. I HAD MADE ARRANGEMENTS TO TAKE A DAY OFF FROM WORK TO BE HOME IN ORDER<br />
TO LET THE SERVICE MAN WITH THE NEW LAMP IN THE HOUSE TO MAKE THE REPLACEMENT.<br />
<br />
I WAITED SEVERAL DAYS BEFORE GOING BACK TO HH GREGG IN ZANESVILLE TO ASK WHAT HAPPENED. WHEN I<br />
MADE THAT VISIT IT TOOK NEARLY 3 HOURS OF MY TIME IN THE STORE TO GET SOME TYPE RESOLUTION TO<br />
MY NEED FOR THEM TO HONOR MY "5 YEAR TROUBLE FREE WARRANTY". I LEFT THE STORE WITH ONLY THEIR<br />
WRITTEN PROMISE THAT IF THEY COULD NOT FIND ANYONE LOCALLY TO DO THIS, THEY WOULD SEND MY<br />
PROJECTOR OUT FOR SERVICE. THEY HAD GIVEN ME A SIGNED PAPER STATING THAT "GE" WOULD CONTACT ME<br />
WITHIN 24 TO 48 HOURS FROM THEN. THEIR 48 HOURS EXPIRED ON 12-25-09 AT 2:15PM WITH NO CALL AND<br />
NO SERVICE VISIT.<br />
<br />
THEIR WRITTEN WORD ON THIS PROVED TO BE USELESS.<br />
<br />
ON 12-29-09 AT 1:35PM I RECEIVED A CALL FROM A COMPANY IN FLORIDA FROM A MAN WHO SAID THEY HAD<br />
ISSUED A REPAIR TICKET TO SERVICE MY DIM PROJECTOR LAMP. HE SAID I WOULD RECEIVE A CALL FROM THE<br />
SERVICE TECH TO CONFIRM THE VISIT SO I COULD BE HOME.<br />
<br />
ON JANUARY 6, 2010 I RECEIVED A CALL FROM A VERY RUDE PERSON ABOUT MY PROJECTOR LAMP. I TOLD HIM<br />
THAT THEY MAY NEED MORE THAN A NEW LAMP NOW SINCE IT GAVE UP ON CHRISTMAS DAY WITH A LOUD BANG<br />
SOUNDING LIKE A SHOTGUN AND GAVE OFF RANK SMOKE WHICH I HAD TO OPEN THE OUTSIDE DOORS AND USE A<br />
BOX FAN TO CLEAR THE SMELL OUT OF THE HOUSE. I HAVE SPENT MANY DOLLARS ON AIR FRESHERS TO GET<br />
THE BURNT PLASTIC SMELL OUT OF THE HOUSE.<br />
<br />
NOT HAVING BEEN TOLD WHERE THIS PERSON WAS CALLING FROM AND THEM HAVING BLOCKED THE CALLER ID, <br />
AS WELL AS ME BEING HUNG UP ON BEFORE ANYTHING WAS SET UP TO REPLACE MY LAMP, I CALLED THE<br />
NUMBER FROM THE FLORIDA CALL.<br />
<br />
I FOUND I WAS SPEAKING WITH JOE FROM CAPTOVIS ADVANCED INDUSTRIES INC. HE SAID THE SERVICE TECH<br />
WHO HAD JUST CALLED ME (AND HUNG UP ON ME BEFORE SETTING UP AN APPOINTMENT) HAD CALLED HIM TO<br />
SAY THEY HAD SET UP A VISIT FOR FRIDAY JAN 8. I TOLD JOE ABOUT WHAT WAS SAID AND THAT NOTHING<br />
WAS SET UP FOR AN APPOINTMENT. JOE SAID HE WOULD CALL ME BACK HIMSELF N A FEW MINUTES. AFTER<br />
ABOUT 10 MIN, JOE CALLED ME BACK AND SET UP A VISIT FOR BETWEEN 10AM AND NOON TODAY 1-8-10.<br />
<br />
TODAY ROGER SHOWED UP TO CHECK MY PROJECTOR ON TIME, BUT THEY SENT HIM OUT WITHOUT MY NEW LAMP<br />
BECAUSE THEY SAID HE HAD TO VERIFY THAT ( THAT I WAS NOT A LIAR ) THE LAMP WAS OUT BEFORE 'THEY'<br />
COULD AUTHORIZE ORDERING A REPLACEMENT. I LATER CHECKED THE WEBSITE OF CAPTOVIS FOR RESOLUTION<br />
INFORMATION UPDATES ABOUT MY REPAIR TICKET AND THEN LEARNED THEY HAD SENT MY ORDER TO DETERMINE<br />
IF IT WOULD BE AUTHORIZED.<br />
<br />
THERE WAS A STATEMENT SAYING IN EFFECT THAT THEY WERE GOING TO DECIDE IF THE LAMP WAS DEFECTIVE<br />
OR AT THE END OF USEFUL LIFE. EVEN AFTER ROGER WITNESSED THE EXPLODED LAMP, THEY SEEM TO BE<br />
LOOKING FOR MORE WAYS TO MAKE MY "TROUBLE FREE WARRANTY" INTO MORE OF A NIGHTMARE THAN THEY<br />
ALREADY HAVE AT THIS POINT.<br />
<br />
I LEFT COMMENTS CONCERNING THEIR SERVICE TO ME ON MY $199.99 TROUBLE FREE WARRANTY ON THEIR WEB<br />
PAGE IN MY REPAIR TICKET FILE AND THE MORE I THINK ABOUT THIS THE MORE ANGRY I BECOME ABOUT<br />
BEING RIPPED OFF BY THE HH GREGG WARRANTY SCAM I GOT SUCKERED INTO.<br />
<br />
AT THIS TIME I HAVE NO WARM FEELING THAT MY WARRANTY WILL DO ANYTHING AT ALL FOR ME. IT SEEMS<br />
IT WOULD HAVE BEEN EASIER FOR HH GREGG TO HAVE GIVEN ME A NEW LAMP SO I COULD HAVE INSTALLED<br />
IT MYSELF BEFORE THE OLD LAMP EXPLODED.<br />
<br />
WHEN I LAST VISITED HH GREGG, I SUGGESTED THEY COULD EITHER PAY TO RENT ME A PROJECTOR UNTIL<br />
THEY HAD THE NEW LAMP IN MINE, OR SEND ME HOME WITH ANOTHER PROJECTOR TO USE UNTIL MY LAMP WAS<br />
REPLACED.<br />
<br />
WHEN I CHECKED ON THE EPSON COMPANY WEB SITE FOR A NEW LAMP THEIR PRICE FOR THE LAMP, 2ND DAY<br />
SHIPPING AND INSURANCE WAS $149.95 RETAIL. I PAID $199.99 FOR THIS WORTHLESS WARRANTY AND I AM<br />
MAKING MY PLANS TO LET EVERYONE KNOW ABOUT THIS FIASCO.<br />
<br />
SOMETHING NEEDS TO BE DONE TO PREVENT HH GREGG FROM SCAMMING PEOPLE WITH THESE WORTHLESS<br />
"TROUBLE FREE WARRANTIES".<br />
<br />
THE FOLLOWING NOTE WAS SENT TO CAPTOVIS...<br />
<br />
TODAY SERVICE TECH CHECKED MY PROJECTOR AND FOUND THAT I WAS CORRECT IN MY COMPLAINT THAT LAMP WOULD NOT COME ON. VERY POLITE TECH AND HE ARRIVED AFTER TRAVEL OF 80 MILES THROUGH OUR HEAVY SNOW. MY PROBLEM NOW IS THAT YOU SENT HIM OUT WITHOUT A NEW LAMP. HE WAS TO SIMPLY CHECK TO SEE IF I WAS CORRECT IN MY REPORT THAT THE LAMP DID NOT COME ON. HE NOW HAS TO REPORT THIS FACT TO YOU SO YOU CAN DECIDE TO ORDER MY NEW LAMP. THIS IS OBVIOUSLY AN INSULT TO ME BY CAPTOVIS, NOT BY THE SERVICE TECH. HE WILL HAVE THE EXPENSE OF HIS 160 + MILE TRIP WITH THE PROBLEMS HE ENCOUNTERED DURING THIS BAD WEATHER TRIP AND AFTER YOU DECIDE IF YOU WILL HONOR MY "TROUBLE FREE WARRANTY" BY AUTHORIZING A NEW LAMP, HE WILL HAVE ANOTHER 160 + MILE TRIP TO RETURN AND THEN INSTALL MY NEW LAMP. I CHECKED WITH EPSON AND THIS NEW LAMP WILL COST $149.95 RETAIL INCLUDING SHIPPING, INSURANCE AND THE PROCESSING FEE. IF I HAD ANY IDEA THAT THIS $199.95 "TROUBLE FREE WARRANTY ( HA!! )" WOULD HAVE CAUSED ME SO MUCH TROUBLE, I WOULD NEVER HAVE FALLEN FOR THE FRAUD WHICH I HAVE BECOME A VICTIM OF!!! THE INSULT TO ME IS COMPOUNDED BY THE FACT THAT I HAVE WAITED SINCE DECEMBER 14, 2009 FOR YOU TO SEND A TECH OUT TO SEE IF I WAS BEING TRUTHFUL IN MY REPORT OF THE PROJECTORS NEED FOR A NEW LAMP. YOU, KNOWING THE MOST LIKELY ITEM NEEDED, SENT THE EXCELLENT POLITE TECH OUT TO MY HOME TO SEE IF I WAS A LIAR. I SUPPOSE INSTEAD OF YOU ALLOWING HIM TO OBTAIN MY LAMP IN COLUMBUS TODAY AND RETURN FOR THE INSTALL, YOU WILL MOST LIKELY WAIT AND SEND HIM AUTHORIZATION FOR THIS NEW LAMP THROUGH SNAIL MAIL AND THEN YOU WILL PROBABLY FIND A SUBSTITUTE FROM CHINA FOR A FEW DOLLARS LESS TO SAVE YOU MONEY. I WILL PROBABLY HAVE TO WAIT ANOTHER MONTH TO GET TO USE MY HOME THEATER AGAIN. HOW CAN YOU PEOPLE JUSTIFY THIS ATROCIOUS FIASCO THAT IN NO WAY, SHAPE NOR FORM COULD EVER BE DESCRIBED AS A "TROUBLE FREE WARRANTY" ??? YOU PEOPLE NEED TO BE CATEGORIZED IN THE SAME BAD LIGHT AS HH GREGG WHO SOLD ME THIS APPARENTLY WORTHLESS "TROUBLE FREE WARRANTY". WHAT CAN YOU SAY TO ME TO HAVE ME BELIEVE OTHERWISE?? YOU SEEM TO BE ACTING LIKE THE DENTAL INSURANCE COMPANY THAT REFUSES TO AUTHORIZE A TOOTH EXTRACTION FOR A PATIENT WHO COMPLAINS OF A TOOTHACHE IN A BAD TOOTH UNTIL AFTER YOU GET THE CERTIFIED & NOTARIZED RESULTS FROM THE CORNOR'S AUTOPSY AFTER THE PATIENT DIES!! AS TO YOUR PRIVACY LOCKED NOTES, I AM CERTAIN YOU WILL ALSO LOCK THIS COMMENT OF MINE TO PREVENT THE PUBLIC FROM READING OF MY HORRIFIC DEALINGS WITH YOUR "TROUBLE FREE WARRANTY". OBVIOUSLY MY NOTE CONTAINS PRIVATE INFORMATION YOU WISH NOT TO BE MADE PUBLIC, JUST AS MY FIRST NOTE WHICH YOU LOCKED AS PRIVATE. THESE NOTES ARE NOT THE TYPE INFORMATION YOU DESIRE TO BE SEEN BY PROSPECTIVE CUSTOMERS. THERE WERE NO PROFANE WORDS USED BY ME AND I MADE NO STATEMENT WHICH I CAN NOT PROVE IN A COURT OF LAW. SPEAKING OF A COURT OF LAW, ARE YOU FORCING ME TO TAKE LEGAL ACTION AGAINST YOU IN ORDER TO SIMPLY RECEIVE MY WARRANTY SERVICE I HAVE ALREADY PAID FOR?? JUST WHAT IS YOUR PROBLEM IN LIVING UP TO YOUR WARRANTY SERVICE YOU OWE TO ME ?? IN SUCH A PROCEEDING BY ME TO BE MADE WHOLE I CERTAINLY AM GOING TO INCLUDE AN EXTENSION OF MY WARRANTY PERIOD TO INCLUDE THE TIME I HAVE WAITED NEEDLESSLY FOR SUCH A SIMPLE FUNCTION AS A PROJECTOR LAMP REPLACEMENT. SO AS THERE BE NO MISUNDERSTANDING OF MY INTENT OR ATTITUDE, LET ME SAY I AM VERY DIS-SATISFIED WITH YOUR LACK OF RESPONSIBILITY IN THIS MATTER. I HAVE ALREADY BEEN CHEATED WITH THIS JOKE OF A "TROUBLE FREE WARRANTY" AND THE WORST THAT CAN HAPPEN IS THAT YOU FAIL TO HONOR THIS MATTER AND I AM STUCK FOR BUYING A NEW LAMP MYSELF. ACTUALLY THIS HAS ALREADY OCCURRED EXCEPT FOR ME BUYING THE NEW LAMP MYSELF, SO JUST WHAT ARE YOU PEOPLE UP TO ANYWAY? YES I AM ANGRY, DISAPPOINTED, DISCOURAGED, UPSET AS WELL AS DETERMINED TO SHARE THIS FIASCO WITH AS MANY AGENCIES AS I CAN CONTACT. THERE REMAINS NO ACCEPTABLE REASON WHICH CAN EXPLAIN JUST WHY YOU SENT AN EXCELLENT SERVICE TECH SO FAR SIMPLY TO DETERMINE IF I WAS BEING TRUTHFUL IN MY REPORT OF NO LIGHT COMING FROM MY PROJECTOR. AND YOU SENT HIM OUT ALL THE MANY MILES WITHOUT A REPLACEMENT LAMP. WHAT DID YOU THINK WAS THE PROBLEM, DID YOU THINK IT WAS SIMPLY UNPLUGGED? HOW DO YOU EXPLAIN HOW IT COULD MAKE SUCH A LOUD BANG, THE LIGHT GO OUT AND SMOKE COME OUT THE COOLING FAN EXHAUST AND FAIL TO SHOW ANY POWER ON LIGHT IF IT WAS UNPLUGGED? DO YOU THINK I JUST FELL OFF OF THE TURNIP TRUCK? DO YOU THINK I AM STUPID? DO YOU THINK I WILL JUST GET TIRED OF ALL THESE "RUN AROUNDS" AND FORGET I PAID FOR A 5 YEAR "TROUBLE FREE WARRANTY" ? I JUST CHECKED AND FOUND THAT THERE ARE A GREAT MANY MORE WORDS REMAINING IN MY COMPUTER AND I HAVE A LARGE RURAL MAILBOX AS WELL AS 2 INTERNET SERVICES HERE AT MY HOME. I AM NOT THREATENING YOU IN ANY WAY, BUT I PROMISE YOU I AM ALREADY PREPARING TO BEGIN MY PUBLICATIONS OF THIS UN-BELIEVABLE ABSURD RIPOFF "TROUBLE FREE WARRANTY" FIASCO SOON. I AM SITTING AT MY LAPTOP IN MY HOME THEATER ROOM, LOOKING AT A TEMPORARY 13" PORTABLE TV I PURCHASED JUST TO BE ABLE TO WATCH TV WHILE WAITING FOR MY "TROUBLE FREE WARRANTY" TO RESTORE MY OVERHEAD PROJECTOR TO FUNCTIONALITY AGAIN. WHEN I LOOK AT THIS LITTLE TV, I CAN NOT AVOID SEEING MY BEAUTIFUL 80" SCREEN ABOVE AND BEHIND THIS TINY 13" PICTURE. MY 80"' SCREEN ON THE WALL IS A GREAT REMINDER OF HOW SERIOUSLY I HAVE BEEN TRICKED AND CHEATED OUT OF THE MONEY I SPENT ON THIS WORTHLESS AND POOR EXCUSE OF A WARRANTY. NOT ONLY DID I SPEND $199.95 FOR THIS JOKE, I SPENT ANOTHER $149.95 FOR THE LITTLE PORTABLE TO BE ABLE TO WATCH A LITTLE TV WHILE WAITING ON MY NEW LAMP. NOT TO MENTION THE SALES TAX I PAID FOR THE VERY LITTLE TV AND WARRANTY!!! I BROUGHT MY CAMERA IN AND I AM NOW TAKING PICTURES AND A SHORT VIDEO I AM PLANNING ON POSTING ON THE WEB. I HAVE SPOKEN WITH AN AGENCY THAT TOLD ME THEY WANT COPIES OF ALL THE EVENTS OF THIS FIASCO SO THEY CAN TAKE UP THE QUEST TO HELP PREVENT OTHERS FROM FALLING VICTIM OF YOUR OBVIOUS SCAM. YES, I SHOULD HAVE BEEN SMART ENOUGH TO CHECK ON THESE WARRANTIES BEFORE I SPENT MY MONEY, BUT WHEN I BOUGHT MY NEW HOME THEATER SYSTEM COMPONENTS I FELL INTO THE SALESMANS PROMISE OF JUST HOW "TROUBLE AND WORRY FREE" THIS WARRANTY WOULD BE.<br />
MY YOUNGEST SON JUST EMAILED ME A LARGE LIST OF WEB SITES ON WHICH I CAN POST THIS FIASCO. I AM COPYING ALL THE DETAILS OF THIS TRANSACTION AS SOON AS I GET IT ALL TOGETHER SO I ONLY NEED TO PASTE THE FILES WITHOUT RE-WRITING FOR EACH SITE. MY OLDEST SON JUST BROUGHT ME ADDRESSES OF AGENCIES TO MAIL PAPER COPIES TO AS WELL. HE GAVE ME $100 FOR POSTAGE AND PRINTER INK TO HELP IN THIS QUEST.ONE OF MY GRAND-DAUGHTERS SAID I SHOULD RENT A PROJECTOR AND INCLUDE THE RENT IN THE SUIT UNTIL YOU MAKE GOOD ON THE WARRANTY. SHE SAID SHE HEARD OF A SIMILAR CASE WHERE A RIPOFF COMPANY INSURED SOMEONES CAR AND AS PART OF THE SUIT GOT THE RENTAL CAR PAID FOR BECAUSE OF THE DELAY RUN-AROUND TACTICS USED TO PUT OFF WORKING ON THE INSURED'S CAR.<br />
IT WOULD HAVE BEEN NICE IF THE TECH YOU SENT OUT TODAY HAD ACTUALLY BEEN SENT WITH A NEW LAMP. IT WOULD HAVE BEEN NICE IF I COULD NOW BE WATCHING MY HOME THEATER INSTEAD OF SQUINTING AT MY NEW LITTLE 13" PORTABLE. IT WOULD HAVE BEEN NICE IF MY WARRANTY HAD WORKED BACK ON DECEMBER 14, 2009 AND I WOULD NOT HAVE BEEN FORCED TO WAIT NEARLY A MONTH JUST TO WITNESS THE VERY FIRST SERVICE TECH SENT TO ME FOR MY NEED OF A NEW LAMP AND FIND YOU JUST SENT HIM TO SEE IF I WAS A LIAR.<br />
YOU PEOPLE ARE FAR WORSE THAN WHAT YOU SEEM TO SUSPECT ME OF.<br />
YOUR STATEMENT " need to determine if lamp was defective or its natural lifespan ended." LEADS ME TO BELIEVE ALL YOU ARE UP TO IS TO STALL ME AND FURTHER DELAY YOUR OBLIGATION TO ME. WHAT DIFFERENCE DOES IT MAKE IF THE LAMP WAS DEFECTIVE OR AT THE NATURAL LIFESPAN HAD ENDED. THE WARNING TO REPLACE LAMP APPEARED ON SCREEN EACH TIME I TURNED MY PROJECTOR ON. THE PROJECTION SCREEN GOT DARKER BY THE DAY UNTIL IT FINALLY EXPLODED. JUST WHAT DIFFERENCE DOES IT MAKE? IF YOU DETERMINE IN YOUR LITTLE MINDS THAT THE LAMP WAS DEFECTIVE WOULD YOU THEN USE THE EXCUSE THAT YOU HAD TO WAIT UNTIL YOU COULD TRY TO GET EPSON TO REPLACE THE LAMP AND MAKE ME WAIT EVEN LONGER? ACCORDING TO THE EPSON WEBSITE, THE LAMP LIFE SHOULD BE AROUND 2000 TO 3000 HOURS. THIS LAMP HAD 3000 HOURS<br />
ON IT WHEN I MADE MY FIRST CONTACT WITH HH GREGG AND THEY TOLD ME TO RESET THE LAMP HOURS AND TURN UP THE BRIGHTNESS. JUST BEFORE IT QUIT ALTOGETHER THE LAMP TIMER HAD AGAIN EXCEEDED 3000 HOURS WHICH IS AT LEAST DOUBLE THE LIFE HOURS STATED BY EPSON. LET ME MAKE THIS CLEAR... THE HOURS ON THIS LAMP WERE OVER 6000 HOURS WHEN IT FAILED!! WHAT MORE DO YOU WANT? YOU OWE ME AT THE VERY LEAST A FUNCTIONING PROJECTOR AND WE WILL DEAL WITH OTHER ISSUES IN COURT IF YOU DO NOT MAKE EFFORTS TO HONOR MY WARRANTY IN A SHORT TIME. IN MY OPINION YOU SHOULD AUTHORIZE YOUR TECH TO PURCHASE A NEW LAMP IMMEDIATELY AS THIS HAS BEEN DRAWN OUT FOR FAR TOO LONG BY YOU SEEMINGLY ATTEMPTING TO AVOID HONORING MY WARRANTY. I WILL NOT ABIDE FURTHER CONJURED UP DELAYS IN COMPLIANCE. YES, I AM VENTING, SORRY, I AM JUST BEGINNING TO VENT. HAVE A GOOD DAY <br />
<br />
<br />
I FORGOT TO MENTION THAT I TOOK A DAY OFF FROM WORK TO MEET YOUR SERVICE TECH TODAY. WHAT I LOST BY BEING HERE TO MEET HIM SO I COULD AGAIN WATCH MY HOME THEATER WOULD HAVE BOUGHT ME AT LEAST 2 LAMPS FROM EPSONS WEBSITE!!<br />
<br />
I CHECKED HH GREGG ON THE BBB WEBSITE AND FOUND THEY ARE RATED AS AN 'F'.<br />
<br />
I FILED A COMPLAINT WITH THE BBB AGAINST HH GREGG OVER THIS MATTER.<br />
<br />
I FILED A COMPLAINT WITH THE FEDERAL TRADE COMMISSION AGAINST HH GREGG<br />
OVER THIS MATTER..<br />
<br />
I FILED A COMPLAINT WITH THE OHIO ATTORNEY GENERALS OFFICE AGAINST HH GREGG<br />
OVER THIS MATTER..<br />
<br />
I AM JUST GETTING STARTED AND WILL CONTINUE UNTILSUCH TIME AS I AM MADE WHOLE<br />
WITH THE HONORING OF MY WARRANTY.<br />
<br />
THANK YOU AND HAVE A GREAT DAY.