This company talked me into buying a policy without giving me information on coverage. She claimed it was all listed in the packet I would receive and I could get a refund before 60 days. I called and canceled policy four days after rec. packet. They advised I had to write a notice of cancellation and mail to Arlington office, which I did. I still have not rec'd my refund since Jan 5th when I canceled the policy. I have talked with several cust. svc rep's and a supervisor, and they all assured me it was being refunded. Now when I call they put me on hold and never come back. When I get voice mail and leave msg they don't return calls. Cust. svc keep giving me numbers to call who tell me they can't help t call another number. Today, Feb 13th I made several calls that weren't returned, re-called other numbers that were given to me and one man gave me a number for the refund dept. I called and was put on hold for 27 min. I hung up and called back two more times but got voice mail, left my number, name and policy # and still have not heard from anyone. I have come to the conclusion this company is in financial trouble and they do not intend to give me my refund. Multiply me by several thousand dis-satisfied customers and they are stealing a big chunk of money from people like me across America who think they are getting affordable and badly needed health care. Beware of this company and their high pressure tactics. Also, they took money out of my bank account after I canceled my policy. I will update this report if I hear from the company or receive my refund, which I doubt.