Equifax was written a simple question about an entry on my credit report. No answer came, so it was sent twice more. Imagine my shock when a useless piece of paper arrived addressed to AUDREY DEFFART, AUDREY DE FART, etc. I immediately wrote to the CEO David Rubinger that that practice was to stop.
One envelope arrived addressed to DAVID RUBINGER and another to my address to VICTORIA RUBINGER. Very strange, indeed!
I filed a complaint with the FTC and they did nothing, stating that they only file the complaints away until there are many complaints. Are they waiting for 10, 000 complaints to arrive?
I then filed a complaint on August 13, 2009 with Senator Dianne Feinstein who is supposed to investigate such matters as the FTC is a federal agency. Never heard a word and the young people she hired to answer phones are out to lunch. They didn't know anything and didn't want to do anything. I filed the complaint again and have never heard a word.
I sent a complaint to the BBB in Atlanta only to find later that they sent my complaint to Colton, California's BBB. Imagine my shock again when I received acknowledgements from both BBB's addressed not to Audrey DeHart but to Audrey De Fart. If I had ever done that in my job, I would have been fired for being so stupid as to not look at the name signed to the letter but look at the copies of the evidence submitted which were copies of the letters sent with my name distorted and which was deliberate.
One BBB did send a letter to Equifax with the name of Audrey Def Fart as the complainiant. Equifax sent me a letter again addressed properly but stating that they could not find Audrey Def Fart in their system. Duh! I was to furnish them credit information on this non-existent person.
I wrote a steaming hot letter to both the BBB's. They did correct my name.
A reply from Equifax to the BBB stated that the computer made the mistakes. Hot diggity! I must have an exceptional computer as it only does what I ask it to do.
Someone at Equifax had to go into their data system and program a distortion on my name (in Caps no less) and also put in the names David Rubinger and probably his wife Victoria Rubinger. What idiocy? Committed by a CEO no less.
I am 81 years old and when a young person tries to tell me that the computer made the mistake I want to punch them in the nose. If anyone in business had a computer that runs amuck, they should immediately call 911 asking for help.
Equifax has never apologized for what they did which was totally unwarranted, thus, my herein complaint. I've seen a lot in my lifetime and if someone else told me the above story, I might suggest that they check into Rehab forthwith. The amazing thing is that credit bureaus think they are gods and can ruin you as they have the power to do so. As long as the FTC protects them, nothing will be done for the consumer. They can reduce your credit score with no explanation and you will never find ou the combination for their doing so.