*This forwarded message was sent to the Human Resources Department at ER Solutions in Renton, WA (see below). Good luck to everyone who has to deal with ER Solutions!!!* Please see below. This message was sent to KOMO 4 News in Seattle and to one of your employees who posted a message on the Internet in response to multiple consumer complaints about your services. This email will also serve as written notification that the phone number XXX is NOT the phone number for Charles A. Warner. There is no Charles A. Warner at this number nor at the residence connected to this number. If you continue to call me despite the clearly stated facts appearing above, then a lawsuit will be pending. Sincerely,

A direct quote from the ER Solutions Website:

Our Philosophy. Our founder always reminded us of the golden rule, "Treat others they way you would want to be treated." We continue to practice this philosophy today by diligently working to collect the money, but we do so in a tactful, sensitive, and humane manner.

Carol Warner

---------- Forwarded message ----------
From: Carol Warner <[email protected]>
Date: Fri, Feb 29, 2008 at 6:38 PM
Subject: ER Solutions - Please Warn Consumers!!
To: "[email protected]" <[email protected]>
Cc: [email protected]

My name is Carol Warner and I've been receiving calls from a debt collection agency called ER Solutions (see below for company address/contact info). I recommend that you Google ER Solutions to verify the many complaints against their debt collection practices.

First off, I have no outstanding debts and never have. However, I receive several calls each day from ER Solutions. This has been going on for at least the past year. Apparently, they are trying to collect a debt from a "Charles A. Warner". There is no one in our family with that name.

ER Solutions leaves a message on our answering machine stating that they are at "1-800-989-2807". Today the message left by a "Kelly Smith" at ER Solutions gave me the opportunity to enter a number if I was not the individual they were trying to contact. The message then stated that if I did not enter the number given, then I was acknowledging that I was indeed Charles A. Warner. Of course, as I am at work, I have never had the opportunity to press that button. I've called their 1-800 number several times and left messages saying I am not the party they are looking for and have never gotten a response.

Last Saturday, an individual with ER Solutions showed up at our place of residence trying to serve legal papers on the individual owing the debt, the apparently elusive and mysterious "Charles A. Warner". My husband told them that there was no one with that name residing here, and that there were no members of our family with that name. He left without further questions. I had hoped that this visit would end the harassing calls, but I received another message (see above) from ER Solutions today, 2/29/08. I then looked up ER Solutions on the Internet and found to my dismay the many complaints lodged against them. Needless to say, I was alarmed at what I found. Here is a post from an employee at ER solutions to various consumer complaints:

Comment posted by Nicolette Craig on 07/27/2007:

I plan on checking my credit report and lodging a complaint with the appropriate agencies. I will also sue them if it comes to that. I am a law abiding citizen and do not appreciate ER Solution's constant harassment and invasion of my privacy. I believe this is a story worth investigating and warning others about. Please do what you can. Your attention to this matter would be greatly appreciated. Thank you in advance for your help,

Carol A. Warner

ER SOLUTIONS
500 SW 7th St #A100
Renton, Washington 98055
1-800-444-8485.

In 2005 I received MANY phone calls from a company called Surpass (now E R Sloutions). They eventually sent me a settlement offer on my account with Direct TV. I of course jumped at the chance to settle (silly me). I just recently checked my credit report and found the bill from Direct TV on my credit. I called Direct TV and they had no knowledge of a settlement offer or of sending my account to Surpass (E R Solutions). I have been trying to call E R Solutions for 2 days and all I get is an automated system that never leads to anyone! Now I am having to write letters to Direct TV just to prove I paid ER Solutions! I unfortunately did a check by phone (never again), so I have no paper proof, but my statement and a reference number. I have the extension and name of the person who took my payment, but that does me no good if I can't speak to anyone!

If anyone else knows anything about this company please let me know...

This ER Solutions phone number (623) 931-5410 has been calling for my dad to pay for a cell phone bill that had been paid for 2 months earlier. I (the 20 year old son) made a stop by my parents house and made the mistake of answering a phone call made by this number. They insisted that I give them my dads out of town hotel number, and then screamed at me because I would not give them my moms work number. He then hung upon me, called back and asked if I would give them my mothers work number. I said no and was hung up on. This continued for 15 minutes! About 30 minutes later the exact same number called back and was telling me to give them my parents credit card numbers or they're social security number! THESE PEOPLE ARE CRAZY!

I have an account with ERSolutions (collecting for AT&T-Atlanta). I have been unemployed and after 16 years of having the same cellular provider (Bellsouth Mobility thru the AT&T merger) I was unable to pay a $226 bill and was sent to collections - ERSolutions. I answered the call 1/17/08 from a rep calling about this account. She started out very cordial and after I told her I was unemployed and was unable to pay and that I requested to no longer receive phone calls, she yelled at me telling me I owed money and until I paid it, I would receive calls and hung up on me.

Fuming, I called back the number on a letter I had received in the mail. The person answered, "Hello", as if they were at home. (Probably - remote access) I asked to speak to a supervisor. I was placed on hold while they searched for my name from my number (I am aware. I never gave them my name. The supervisor, or Lead as he put it, acknowledged me by my name.)

He also started out cordial. I told him I was very aware of my debt and had every intention of paying it. Currently being unemployed, I am unable to. I told him the previous person I had talked to hung up on me and was extremely rude. He told me she had documented that I requested no more phone calls. I told him, if she had told me that I would not be making this call.

I asked him or rather told him that I knew that even though I had a debt, I also had rights and just because you have debts does not mean people can talk to you any kind of way. He agreed. Then it turned when he asked me when I got my next paycheck. I told him again that I was unemployed. He then raised his voice and told me he would document my account as refusing to pay! I told him I was not refusing to pay, I did not have it to pay. If I had it, I would pay it! He goes back and forth saying that is what I am saying when I said I didn't have it to pay - I was really telling him I was refusing to pay!

I had enough so I hung up!

I know this is their business, collections. I did not deserve this type of behavior and I am tired of being hung up on and talked to in any manner they choose to. For what it's worth, I have chosen to voice my abuse!

Kind regards!

I had an alledged debt that passed the 7 year mark and was removed from my credit report. A representative has called me
multiple times since my debt has been removed and no longer
exists. The rep stated that it is still on my credit report as of
01/04/2008. This is criminal act of fraud which I plan to report
to the proper authorities of jurisdiction.