On October 25, 2006 I placed a good faith deposit on a 2007 FJ Cruiser with Ernie Palmer Toyota in Jacksonville, FL. I was told this deposit would be refundable if I did not purchase the vehicle in question and was needed only to re-route the vehicle from the sea port to the Jacksonville dealer.

After the deposit was placed, I continued to seek quotes from other local Toyota dealerships. When I spoke to Randy Richman, general sales manager for Ernie Palmer Toyota, regarding my best quote, he was very unprofessional. He was rude to my wife in a phone conversation and proceeded to yell at me over the phone. His behavior was dishonorable and unbecoming of a manager. As a result, my wife and I made the decision to go elsewhere.

We then purchased the same model (2007 FJ Cruiser) from David Mauss Toyota in Sanford, FL. We were treated with respect the entire time and have nothing but praise for their professionalism.

I am disappointed with Randy Richman’s behavior and his disregard for customer service. He has refused to refund my $500 deposit, disputing the fact he said it was originally refundable. Randy Richman and Ernie Palmer Toyota are a poor reflection of Toyota’s commitment to quality customer service. I am asking you to please refund my $500 deposit.