I have been charged about $160 out of my bank account unauthorized. I called and called and finally got a hold of someone and was told the charge would be reversed. Only to find that two days after that call they charged my account again! Why in the world isn't anyone doing anything about this? I did a simple google search and have seen numerous complaints by lots of people with the complete same scenario! Most people probably aren't even noticing what is happening in their accounts since the amounts are around $19.95. I tried to contact the FTC and they had no information on the company. Seems pretty crazy this company is allowed to operate and continue this practice. I would think our govt. would put their energies into some sort of measure to help us consumers who are being stolen from and scammed.