There is only one person authorized to do any changes on our accounts and she did not authorize this company, they apparently have been on our phone bill since May 2009, so we are now trying to get in touch with them and no one returns the phone call. Verizon is helping by blocking the charge and reversed them off, but we still want to talk to these people to find out who they are and why are they allowed to get away with this activity. PLEASE DO NOT GIVE OUT OUR INFORMATION TO ANYONE WE GET ENOUGH JUNK MAIL AND JUNK PHONE CALLS AND JUNK E-MAILS.

I HAVE BEEN CHARGED FOR A SERVICE THEY CLAIM WAS AUTHORIZED BY A DECEASED PERSON. THE NAME IS NOT ON THE PHONE BILL OR ASSOCIATED WITH IT. I CALLED FOREVERGLAM, INC AND TONYA SAID THE CHARGES WILL BE REVERSED WITHIN 2 BILLING PERIODS. IT DOESN'T TAKE THAT LONG SINCE I JUST RECEIVED MY BILL. IT DIDN'T TAKE THAT LONG TO ADD IT TO MY BILL. AFTER I WAITED ON THE PHONE FOR AT LEASE 15 MINUTES WHILE SHE FINISHED THE CALL IN FRONT OF MINE, SHE GAVE ME A CANCELLATION NUMBER. I THANKED HER AND CALLED THE NUMBER LISTED UNDER THE ESBI PORTION OF THE BILL ONLY TO HAVE IT ANSWERED "FOREVERGLAM, MAY I PUT YOU ON HOLD WHILE I FINISH THE CALL IN FRONT OF YOURS?" ANOTHER WAIT, JOHN SAID THIS BILL HAS A CHARGE PENDING AND A CREDIT FOR THAT CHARGE HAS BEEN ISSUED. THE CURRENT CHARGE CAN NOT BE CREDITED BECAUSE IT IS NOT PENDING. I TOLD HIM IT WAS FRAUD TO CHARGE ME FOR SOMETHING A DECEASED PERSON COULD NOT AUTHORIZE. HE TRANSFERRED ME BACK TO THE MAIN CUSTOMER SERVICE LINE. WAITED FOR 1/2 HOUR AND NO ONE ANSWERED. I AM NOT DONE TRYING!!!

On my VERIZON bill I too had a charge for $14.95 from www.hellomail - not sure where that came from. Verizon customre service suggested it was gleaned from a social networking site such as Facebook, Twitter, MySpace... maybe so ( I dont go there, my kids do) There was a toll free number for ESBI - 888-295-3724 it was a good number, but it took like 15 minutes in thier automated system and on hold just to speak to someone. By the accent, probably India or Pakistan. I read these strings first, so I knew I might get the run-a-round. Here is a suggestion, (or at least what I did) Be polite, and after they introduce themselves tell them you are recording the conversation for submission to you state attorney general, then ask them to repeat thier name again. Tell them you never authorized the service and that you need the amount to be refunded. MAKE SURE YOU GET A CONFIRMATION NUMBER. Its was amazing to hear the change in tone, once I informed him that the conversation was being recorded for possible prosecution. Good luck

On May 2 2009 this company charges in my friend Phone something they say I order that cost $26.82. This coused me a lot of trouble with my friend, because I did not order any thing to her phone. That product was later stoped who knos by who, and her money was returned. The product was never delivered to us.

For the second month, I have been billed by ESBI as a third party on my Embarq residential phone service account. Irritatingly, I missed the charge last month, but this month I was more careful about reviewing the bill. The $14.95/month charge was never approved by me. I called Embarq, reported the charge as illicit, and was told to call the ESBI. In the meantime, Embarq will put a block on future third-party charges. Nice of them, but a little late.

I called the number for ESBI on the bill and was shuffled around for about ten minutes from one voice-activated phone system to another. Not one of them mentioned ESBI or Unitedtel.com, which is the url for the company. Eventually I was connected to a human and with a bit of unpleasantness on my part was able to get her to agree to remove the charges and my name from their list. I refused to give my name, address, or any other identifying information. I assumed (correctly) that if they had my unlisted phone number, they also had the other information, so I forced the service representative to admit that and read it to me. Not once in any part of the conversation was ESBI or Unitedtel.com mentioned by name by the representative, which I found terribly suspicious.

Visiting the Unitedtel website, I discovered that this is what they do--third-party billing on behalf of commercial clients. Apparently no one checks to verify that the billing is approved. I Googled ESBI and found this site and several others reporting this scam back in 2008. Apparently it's making a return run. Beware!