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Parker
January 9, 2009
Unauthorized billing
My most recent Verizon phone bill contained a charge of $12.95 from ESBI, on behalf of 'Enhanced Services.' The description of the service was voicemail monthly fee. Neither my husband nor I ever signed up for this service.
I called ESBI to dispute the charge. The representative asked me to identify myself, and then informed me that someone by my name had indeed signed up for the service over the Internet. He kept insisting that I had signed up, and it sounded to me like he was not going to remove the charge.
He only changed his tune when I said that I would file a complaint with the FCC. Then he agreed to remove the charge.
He really had me wondering what stupid thing did I do while web browsing. Then I remembered that I had already given him my name, so it wasn't hard for him to then use my name as that of the person who allegedly signed up.
I reported the charge to Verizon. While I was on the phone for a long time with Verizon, I found their representative much more helpful. She put a third party block on the account and said that she was filing a cramming report (I think that was an internal Verizon thing).
I also filed a complaint with FCC.
What torques me is that every time I call Verizon to make a change in my phone service, I have to give them a lot of personal information to verify that I am who I say I am, but some company I've never heard of can just waltz in and slap a charge on my bill.
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vialogos
December 27, 2008
unauthorized charges
After a careful review of my Verizon phone bill I discovered that I've been charged $12.95 a month since March 2008 for "Blue Dog Online" email and vmail that I never authorized. This service is billed through Verizon as a third party by ESBI. I have tried to contact them by phone and by their website www.billview.com/esbi with no response as yet. Their website appears to be unavailable or offline. I will continue to try the phone number.
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Michelle Schneider
December 26, 2008
Unauthorized Phone Charges
We were charged $15.72 by ESBI as a third party on our Embarq monthly phone bill. We have never heard of this company or ever signed up with them for any service. Embarq refuses to remove these fraudelant charges, & when we call this ESBI, they ask us for information & then hang up on us.
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Peter
December 17, 2008
Unauthorized charges
I received my phone bill w/ this miscellaneous charges and credits from some voicemail network mo service fee $12.95 for sept.2, then $12.95 for oct. 20th total of $25.90. This is suppose to be a sight for free coupons and free samples. They did credit me for one month still trying to get the 2nd month off and also had to put a block on my phone so they can't do this again. Here we are all trying to service this economy and use coupons and things to save money and you get this, A bill for $25.90 for some sight i didn't even get anything from.
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December 4, 2008
Unauthorized charges
I am being charged for services that I did not apply for and the phone numbers that are listed for the company billing is not in service 1-800-660-6574. This is the first time that these charges have appeared on my bill and they are unavailable for a response or cancellation of services.
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December 2, 2008
cramming
cramming on phone bill. $14.95 charge in November for "THE EASY YELLOW, INC" for 'THE EASY YELLOWPAGES-WEBHOSTING MTHLY'
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December 2, 2008
THEY'RE HORRIBLE
THEY CHARGED ME 14.95 PLUS TAX ON MY PHONE BILL FOR SOMETHING I DIDNT ORDER THEY SAIT IT WAS FROM A WEBSITE AND IT AUTOMATICALLY CHARGES YOU, , , BS BS BS WELL THEY TOOK IT OFF MY PHONE BILL BUT IT COULD TAKE UP TO 3-4 MOS OR SO WHEN I TALKED TO THE PEOPLE THEY SAID IT WAS COMING RIGHT OFF BUT IT DIDNT SO I CALLED THEM ABND THEY CALLLED ME A LIAR !!!THEY SAID THE PEOPLE I TALKED TO NEVER SAID THAT! BS BS BS--------------- IM REPORTING THEM TO THE BBB AND WHOEVER ELSE I CAN!!!
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December 1, 2008
Unauthorized Billing
ESBI placed a charge on my AT&T land line for $14.95 this month for voice mail that I never requested. I wrote an email to ATT, and they actually called me today wanting to help. The lady I spoke to told me I must call ESBI at
888- 298-3724 and tell them that I never asked for this service and want it removed. I did just that. ESBI asked a million Q's and finally told me that someone named Blair Frosaker (don't know him) requested the service for me. ESBI said that they would end the service and also credit me... but that I should expect one more charge on this month's bill. He also said that I should not call them again about it. Hmmm, well we'll see if it ever stops, and if I ever get the promised credit.
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November 26, 2008
Un authorized bill
ESBI added a charge to my Verizon bill. Don't even Know what it is.
BLVD network LLC electronic Fax MOfee ??????
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November 24, 2008
Scam and theft
I had called ESBI ETS and they said that I had ordered this internet place and I didn't and they said that it would be taken care of and stop the billing my phone company Qwest It also reads on my phone bill that they would or can not remove this and that they would find a way for me to pay the bill that I never ordered.
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