ESBI/Verizon

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Category: Services

Contact Information
New York, United States

ESBI/Verizon Reviews

Judy February 6, 2009

unauthorized charges on my phone

I have been charged nearly $100.00 for "voice mail" on my Verizon phone. I did not order this "service" and when I finally reached a human at that company, I was apologized to over and over...However, she told me it would take approximately 4 bills before I would get the credit.
I am appalled that Verizon allows this to happen to a 75 year old woman on a fixed income. HOW MANY OTHERS?????

November 7, 2008

Verizon phone bill

Same as others. Charges on Verizon bill for "enhanced services" ( voice mail ) which I do not have have ; never signed up for; on my Verizon bill. After 20 minutes Verizon rep finally found a # for me to call allegedly for ESBI. No answer there for 15 minutes . Called back and Left v mail message on that # they never called back. Now in 3rd month of charges. New York State Dept of Public Service tells me they forwarded my complaint to the FTC as they have no jurisdiction. Does anyone out there have an address for ESBI?