We are a Belgian Family living in NJ, US. Our 17 years old son went to a language school in Switzerland (ESL) during the first 3 weeks of the month of July to study French. Upon arrival in the language center, he gave his Passport, his ID card and his Green Card to the Director. A couple of days later, all his paperwork gets stolen in the Directors' office. ESL contacts us and lets us know that they will cover all our expenses related to this incident. We are currently going through an absolute nightmare to get my son's paperwork back. And when it comes to actually refunding our expenses, ESL simply refuses to take full responsibility. They simply do not keep their promises. Think twice before you book a trip with them.