My espresso machine broke in May 2009. We shipped it to this company in July 2009 ($80 shipping) for repair. We were charged $153.70 for repair and when the machine was returned to us, it still had the same problems. In addition, a piece of the hardware broke off in shipping. We contacted this company and they told us to return the machine. They said it was UPS fault that the machine was broke (even though it had seemingly the same internal problems). The owners of the company told us that they would get a refund from UPS (for insurance) and send us either a refund check or a new machine. After two months of following up with the owners of the company, they finally shipped back the machine. The machine is still broken and we never received a refund. In addition, it appears as though this is not the machine we originally sent. Over the course of time we received many promises, the latest being a refund check. Nothing was done on the company's part to reimburse us.