Esso

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1 stars
(9)
Category: Automotive

Contact Information
Loughborough Road, Leicester LE4 4BH, Leicester, England|East Midlands, United Kingdom

Phone number: 01662 672 259

Esso Reviews

i don't stoop that low July 4, 2011
falsely accused of filling up petrol that i didnt fill up
Between 1pm and 2pm today (4th July 2011) I filled up £5 worth of petrol in the car at the above petrol station on Loughborough Road. If I remember correctly it was pump number 11. There was another customer who had moved from this pump to the pump in front. He came to tell me that there was already a sale of 23p in the window, I wasnt sure what he meant by this as when I pulled out the pump, the sale readjusted to zero anyway. When I told the customer this, he said, oh thats ok then. I filled up £5.00. I dont fill up much as I was only borrowing this car for a short errand from my sister.
When I went to pay, the counter assistant accused me of filling up 23p worth of fuel, replacing the pump and filling up another £5.00 to avoid paying the 23p. I was horrified. The guy I spoke to earlier said something to the counter assistant but I dont know what. He was in the queue in front of me. He paid and left. As you can guess, I was extremely angry at this, I explained to the counter assistant but he did not want to know. I told him he could have his 23p. I even put £2.00 in a charity box of some sort on his counter to prove that I do not do low things like that. I can not understand the rudeness of the guy, he should learn about customer service and know not to falsely accuse innocent people. I wouldnt lie, I did lose my temper and probably did swear at the assistant and at another customer in the shop as he found it all hilarious. But I did not do anything wrong, it's the principle of it all, it was only a mere 23p. But I could have done with that £2.00! Maybe it will go to a good cause I dont know, although I think you should be aware of the type of people that work at your petrol stations. I dont have a receipt as I paid cash and left so hastily that I didnt even bother to ask for one. This incident has just upset and ruined my whole day. And all for 23p
L. MC DONALD May 26, 2011
CAR WASH
BOUGHT A TRUCK WASH ALONG WITH GAS AT ANNIES ESSO ON CLARK BLVD BRAMPTON. DRIVERS SIDE DOOR STILL HAD BIRD SHIT ALL OVER IT . I COMPLAINED TO THE ATTENDANT, HE MADE A PHONE CALL TO SOMEONE THAN HE TOLD ME THAT I SHOULD HAVE SCRAPED THE BIRD SHIT OFF BEFORE I WENT THROUGH THE WASH. THEY REFUSED TO REWASH THE TRUCK OR TO REFUND MY MONEY.
Nick50 May 17, 2011
overcharged
I paid for my gas with my credit card and noticed that I had been charged for a pack of cigarettes that weren't mine. The cashier then voided my details and charged me for just my gas. In looking at my bank statement the supposedly voided transaction had not occurred. I then, had to go back to the gas station at ask them to rectify this situation. I was given no apology and am very concerned that this is happening to more customers then myself. The gas station had made 2 serious errors and I was not compensated for the extra stress and time, including having to pay interest on their mistake.
#1 baines May 6, 2011
car wash
Went for a car wash today called for good weather for a few days, paid to rudest man in the world my money got my wash, came home and looked at my suv it is just as dirty now as before i washed it. I drove back the same guy tells me there is nothing he can do as if it came out of his pocket, but it didn't it came from mine. this is the second time i have incountered a doush at an esso station this is begining to be a bit much. I wish they would give me back whats mine and i'd return it to him once i got thte service i paid for. Thanks for your time but esso will not get anymore of mine. have a rotten day.
LostBalloon March 27, 2011
Agressive Teller
The teller was way too verbally agressive and threatened to call the police because he would not understand that the machine bugged on me and kept telling me that the machine works fine and felt aggressed when he was the agressor. He kept telling me to swipe the card or pay beforehand even though i told him i had already swiped my credit card and picked up the nosile (not sure how to spell) as instructed by the machine which then froze on me. The teller treated me like a total idiot.

What the bug was:
The machine skipped over 2 steps which required user input out of which one impacts the fee it charges (car wash option) what most probably happened is that since that step was skipped, the pump was unable to reset the total cost (in CAD) on screen causing for the machine to freeze until I canceled the operation.
Of course, the pump's digital system is a brand new one as I noticed since i used to go to the same station regularly. New software systems are known to be prone to bugs and I am pretty confident that the bug I went through can be reproduced with a few "black box" tests at the "system" level with properly written tests on that I/O (input/output) portion of the software.

Though I am highly positive it was a software bug due to a new system being put in place, I will still monitor my credit card to make sure it was not duplicated.
jpm_speed March 3, 2011
Assault by store manager
The store manager of the Esso express location at the following address (5500 Boul Decarie, Montréal, QC H3X 2J2) hit me in the head several times. The altercation began by him refusing to let me fuel my pickup truck without prepayment. I protested saying that he let the driver in the car adjacent to me fuel up why was I being discriminated against? Through the intercom it was unclear so I went into the store. He said it was because I was wearing a hat and sunglasses and he couldn't see my face. So I removed my sunglasses and hat and asked him if I could fuel my pickup. He again said no saying he wouldn't let someone driving a 200$ piece of trash fuel up without prepaying. To which I got quite upset and I think I called him an asshole but I don't remember. As I was storming out I knocked over some gum on one of the shelves deliberately. (I realize this was a mistake on my part and I was a jackass) The attendant who was later identified to me as the manager ran after me screaming at me and started throwing punches at me 4-5 times screaming at me to leave immediately. As he was hitting me he knocked off my tuque on the ground. I backed off and did not retaliate as I wanted to diffuse the situation and not make things worse. Another attendant who was on the other side of the parking lot came over and stood to the side making sure neither of us continued and I said I just want to get my hat and I'll leave. The manager screamed "you leave immediately!" and I said I'll take my hat and go. So he picked up my tuque and spat into it threw it on the ground again and stomped on it before returning into the store. So I went and picked up my hat and returned to my vehicle. As I came back the man from the adjacent car who had been inside when I went in gave me his name and phone number saying that I should report this to the police. I called the police who came and spoke to the manager confirming that I had not lied in my story to them. They asked me what I wanted to do and I said I don't want to make a big deal about this but I don't want him to think that he was right in assaulting me or in treating me that way. I also requested that the police officer escort me back into the store so that I could apologize for knocking over the gum. Which I did. He then made excuses saying that i couldn't blame him for acting that way because I was suspicious for wearing sunglasses and a hat (it was a bright sunny & windy -13 deg C even the lady officer commented on it being cold as her partner was inside talking to him). He did not apologize to me. Then he said I could fuel my truck if I wanted. To which I said no thank you I'll be leaving now.
I realize I made a mistake by knocking over some gum in the store. I realized this right away actually and if the manager had talked to me instead of attacking me I would have paid for the entire shelf even though I only knocked over two or three things. However his actions are inexcusable. While I do not wish to press charges I would appreciate you looking into this matter further. I'm glad it was me he lost it with as I'm quite tough having worked in physical labor for many years (thus the banged up pickup truck) and therefor was not greatly affected by his assault. However someone else may have been seriously injured by such action.
The video of this incident would be in my opinion be self explanatory.
stormywaters January 24, 2011
rip off and rude agressive owner
I went into the 24 hour esso station on Via Livornese in Pisa on Saturday night at 10.30pm and put my 10 euros in and tried to pump the gas. Nothing happened. I returned today and the owner verified the transaction but said since I had no receipt I could not have my money or gas. He spoke rapidly in Italian and when I asked him to speal slowly he went off. When I asked him just to give me the number of the head office, he went off like a firecracker. Told me to go to the Carabinieri. So I did. They came back and spoke to him and he went off like mad in front of them. This man appears to have mental problems. He also had a pitbull tied up to the front door of the little office and I was NOT going near it. The Carabinieri were able to get a pamphlet from him and I have contacted Esso. All this for 10 euros. But this is typical in Italy (and Spain). They use having no receipt not to pay or help you and when you do have the receipt they find another reason.
orchidtreasure March 31, 2009
False Advertising
Esso currently has a Pepsi promotion where a customer can buy 2 Pepsi bottles for $3. If you take advantage of the promotion the two items does not ring in at the advertised price. The price differential is minimal. My guess is that Esso is hoping customers would not notice the discrepancy.
If you request the clerk to override the price to the correct price, he was uncooperative.
It looks like a sneaky way of trying to get a few extra bucks given that they probably sell a large volume of the products during the promotional period.
September 8, 2008
Rude, racist remarks made by clerk
My mother went into the Esso station on Hwy 47 in Goodwood to get some gas. My mother forgot her debit card so she was only able to purchase $ 6.00 worth of gas and was only able to pay with pocket change. When she went into the store to pay she apologized for the change. The gentle man working behind the counter started to yell at her saying he would not accept her money. She explained that she did not have her debit card and only had the change. He yelled at her telling her that the money had to be rolled (which there was not one particle type of change or amount to roll). Then he told her that he didn't want her kind around here. When another customer approached the store he told her not to say anything "don't you say a word" was what he said. My mother said I am sorry but money is money and that she would never buy gas there again and maybe never at another ESSO again. I am seriously considering writing the local and City wide paper with this story. I truly think you should look into this matter this man may run a store but he is directly representing your business. I hope to here from you regarding this matter.

Thank you,
Amanda Banks.

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