On Feb 28, 2011, I paid a deposit on a sofa which was to be delivered

by May 15Th...I was told it was on back ordered and I wouldn't have

a ship date until June 15Th which meant I wouldn't have it in my possession

for 10 more days to two weeks after that.

I now find out that Dana Conine, the "designer" measured my rooms wrong

and ordered a sofa too big for the wall it is to go on...my room is 13'4"

she measured it on the schematic sheet as 19'1". She also measured my

dining room at 13'5" and it is 10'10"...She showed me a table that would

"fit" my dining room, 58" round. Now, my new table will be delivered next

week and it is way to big for my dining space. Dana told me and showed me

on "her" diagram that all this furniture would fit...now, I am stuck with

a table that is too big and I STILL don't have a sofa. Never shop with

Ethan Allen and NEVER ask Dana to design your home !!

I purchased nearly $8000 worth of furniture from Ethan Allen in January of 2011. The hartwell sofa I ordered arrived with a large stain on the seat cushion. The stain had soaked into the filling. It took customer service two weeks after I complained to send someone to my home just to take a picture of the stain. I told the technician who came that one of the doors on the Jason buffet won't close and he said he would need to come out another time to remove the door and sand it down. I am dissatisfied with Ethan Allen's quality control, workmanship and customer service. I seriously regret buying anything from them. They have caused me so much frustration. I wish I had never stepped into their stores.

Two years ago I ordered furniture with custom upholstery from EA. I was quoted 8-12 weeks. 6 MONTHS later, I still hadn't received my order. What really bothered me was the lack of follow up or concern on the part of my design consultant. I elevated the situation to the corp office. Corporate blamed the local upholsterer for the delay, even though the local seamstress didn't even have the furniture to do the work. They totally blamed it on this poor woman who had nothing to do with it...

6 Months ago we had a flood, and I had to replace a few of the upholstered items with the promise of 6-10 weeks. 6 months ago! Again, no follow up or concern from them... Hello Ethan Allen - get your act together!!!

Ethan Allen is not on our list for purchase furniture. Sales person did not listen to my wife, and chose items she liked in our house. Really ***. Also, the quality of sofa/chairs is worse. Sales women wanted this to be fun, when I asked for breakdown on invoice (so I knew what we were paying) she just came me a list of items 2x. List did Not explain breakdown. Just terrible attitude, and communication skills. I hardly believe they would keep her. Pillows on sofa are worn out already. Chair cushions sag, and padding is terrible. Look somewhere else.

I had placed an order for a sofa and chairs on May 1st, 2010 and was very clearly told that the delivery would occur in a maximum time period of 12 weeks "most probably sooner".Half of my order(chairs and pillows) were delivered within this time frame, however 18 weeks later I still do not have my Sofa and feel like I have been held hostage as I cannot cancel my order and buy it elsewhere since the chairs are already delivered.I recived an update on July 11th stating that there is a production delay and I should expect my delivery by mid August.

I followed up with a phone call to the manager (Denise Nappier) on Aug 3rd and after giving me a list of excuses and having the audacity of saying "We have atleast delivered the chairs within the 12 week period", she sent an apologetic email offering me a 10 % discount and promising a call from the delivery people latest by Sep 7th.I did not recieve any intimation from them and I sent an email on the 7th with no courtesy of a response. I then recieved a response on the 9th of Sep saying that my sofa is in transit (11 days later still no sign of delivery !)This has ruined our whole experience of buying furniture and honestly had I had the slightest idea that it would take 18 weeks to deliver furniture, I would have bought it elsewhere.

When I was promised 12 weeks it should have factored in various possible reasons for delay, but having to wait an additional 6 weeks (for some fabric delay or something) is absolutely unacceptable and a breach of contract. I would appreciate any help possible and would expect a reputable organization like Ethan Allen to be more accountable for their actions.