Do not buy a mattress from Ethan Allen or anything for that matter! The customer service is terrible! They do not stand behind their products. I purchased a $2000.00 mattress set and cannot sleep on it, they came out and the tech said he couldn't sleep on it, so I thought they would exchange it out, but no he had me sign a paper that "he was there." NOT it was a paper saying not Ethan Allens fault! No one would help I even sent a letter to the President of Ethan Allen and he did NOTHING! I can't sleep on it at all you feel like your falling off the bed! So do yourself a favor buy from someone who knows something about mattresses not a $2000.00 set from them that I guarantee you won't be able to sleep on. I was at a party and was talking to another lady and she said her daughter had the same problem with a mattress purchased from Ethan Allen and they wouldn't do anything for her. The lady said exactly what I said she couldn't sleep on the mattress and felt like she was falling out of the bed! SHAME ON ETHAN ALLEN!!

I have never done this before, however my dissatisfaction with Ethan Allen has prompted me to warn others about this Company. I purchased the Quincy Bed (along with other furniture) from the Ethan Allen store in Manhattan back in the beggining of March. I was expecting out of town guests the first week of June, so I ordered the bed 3 months in advance to ensure I would have furniture in time for my out of town guests.

On Monday, it will be 10 weeks and I will have received no bed. At first my Designer lied and told me that the bed left the factory on May 10, 2010. I say she lied because when I called back a week later to receive a status update, she again saidthe bed was in transit, but couldn't locate the bed. In transit for a whole week and can't find the bed??? REALLY??? So, I called the Corporate Office in New Town, CT only to find out that my bed was NOT in transit, had not left the warehouse and has an updated date of June 14th. That's not even the date that the bed will be delivered (well after my out of town guests leave), that's only the date when Ethan Allen will receive another update regarding this bed.

When I asked Customer Service, how they were going to solve the dilemma I'm faced with now, I'm told "I'm sorry, but all we can do is wait on the bed to arrive." My "designer" is never at work and never returns phone calls (absolutely useless). I tried calling a Manager/Supervisor of the Manhattan store. She says that she will give me a call back with an update and guess what, I've never received a call back. These people are so disorganized and scatter brained that all they can do is repeat the Ethan Allen mantra that all furniture is cutom made to order. How is that a solution of not delivering furniture by the expected due date?

I ordered furniture online, a month after ordering from Ethan Allen, and the furniture was delivered yesterday. I had a better experience ordering online that dealing with this low budget company.

We purchased a sofa from Ethan Allen, which was custom made and rather expensive. There were immediately two problems. The sofa smelled like a chemical factory and the cushions were so overstuffed that average people cannot place their feet on the floor when they sit.

We complained about both of them and they said, "If you'd like to spend several hundred more, we will remake the cushions. The odor will go away in a few months." They were unable to identify what chemicals were outgassing into our home. When I told them it was unacceptable for us to pay for cushions that they overstuffed, they said "Too bad." I will never, ever buy anything from Ethan Allen again.

Worst experience we’ve had with a merchant since moving to Miami. Their 6-8 week delivery promise turned out to be 17 weeks.

In early September we ordered a large sectional couch as the centerpiece for the living room of our new home
The salesperson said she would get us a delivery in time for family visits Thanksgiving. It didn’t arrive then nor for Christmas or New Year’s

Calling constantly did get us a scruffy, ghastly old loaner sofa in mid December. The personnel at the local store were generally unresponsive to nasty . Especially when we had to solve a paperwork error (theirs).

I Ordered living room furniture in August from ETHAN ALLEN. I was told it would arrive in October. Now they are telling me it won't be ready till January due to Fabric delays. They have screwed up twice on my financing arrangements that we discussed. I'm being charged at a much higher interest rate for furniture I have yet to receive. I am going to cancel my order & Dispute these Charges! I have never been treated so badly. The designer I have been working with treats me as if I am demanding & unrealitsic. I told them I wanted it before the holidays & they assured me of this! I have never had trouble with other companies in ordering home furnishings. Spread the word. Buyer beware.