my dad mr baboo khan 70 years old and my mom fatima baboo khan 56 years old was traveling on 13th of april 2011 at 9.25 am. from manchester to abu dhabi to eithad airways flight no, Ey 16. when my older parents gone to the check out than lagauge was 3 kilo over than your staff were very rude and said tack 3 kilo out or pay some money. but accent was very rude behavior. than my dad and mom took some stuff out and stay in the qeue again after 25 minut they serve same checkout again and this time only 0.7 kilo over than your staff very very rude again. then i was very angry because of him rude behavior and i asked can i speak to manager than he call 2 more lady and i request my parents very old and they cant stand in the qeue again its only now 0.7 kilo over lagage and they got 2 tickets thats mean they only 0.3 kilo over. please leave them to go. but sam thing again they were very strict very rude and they said no. leave the counter and move from here. then i said no i want to speak to the manager then we will move from here then 1 lady gone to manager and dont know whats shes said to manager and 1 man come to me he s name is Jamal and he was the manager and he;s catch my shoulder and push me away from the counter i told him dont tuch me but he done it again and said move from here he was very aggrissive very rude . this is very very poor service of staff. then i call the police and told to police mr jamal is manager of the eithad airways counter at this time and he pushed me . and i also made my complaint to manchester police. and police spoke to at this time supervisor she is call Vicky. and also i made my report to her. a very very big air line staff working like this. this is very very shame full. and also provide you name of the staff they involed this incedent. 1 MR JAMAL 2 ANDREW 3 JADE 4 FREYA. they all 4 people involed in this incedent. can you please tack my this complaint very seariously because this is abuse my family by eithad air ways staff. thanks