Our trip began at Chicago o'here airport, we had purchase our ticket online with Chipoair, we were told that we were allowed to take 2 bags of max 50 lbs each per passenger. But at the ohere airport AA charged us 50 us dollars per bag per passenger extra, because AA wouldn't allow us more then one bag per passenger. I argued little but they never agreed. We were four family members and paid 150.00 us dollars extra for 3 extra bags.
2ndly this was international flight so our baggage was all the way through to Karachi Pakistan. When we ask for boarding passes to AA, AA gave us only boarding passes up to Dublin and told us to obtain new boarding passes from Etihad Airline counter at Dublin to Abudabhi and Karachi. I had requested a wheal chair for my mom (she is 74 year old and she had both knee and right hip replaced due to RA). When we arrive to Dublin there was no wheal chair available for my Mom. We were the last passenger to get out of the plane, and our stay was only hour and 15 minutes before next flight from Dublin. In Dublin there wasn't direct walk through to the airport, all passenger had to take stairs to get down and then walk to the airport. Ofcourse my mom 74 years with multiple medical conditions she wouldn't be able take stairs so we forced them to get her down with airlift or what ever option they might have. Any way finally my mom received an assistance to get down but it took us so long, so we were late for our flight. When we went to Etihad airline counter they said it's too late so you can't catch this plane. I said it is quite impossible and this is none of our fault, she said let me see your boarding passes, then she asked why AA didn't give you the boarding passes all the way through to Karachi, I said we asked for the boarding passes but AA said we will get them at Dublin Etihad counter. Etihad counter in Dublin looked at our baggage ticket which was all the way through to Karachi and she said we don't need boarding passes just go to the plane. We went through security using same boarding passes that we had received from AA and no one stopped us, while we were going to wards our flight we were stopped by another security officer her name was Vicky, she said we don't have boarding passes to get in to Etihad Airline, I explained that Etihad said we don't needed. She made us get out and go to Etihad counter, she probably called Etihad that why they didn't did give us boarding passes? As soon as we got out and went back to Etihad counter they had printed our new boarding passes immediately. Know we were rushed back to our flight, our flight got delayed more then 45 minutes due to all this confusion. Any way when we got to the plane same issue, how to get my mom into plane because of stairs, but they forced my mom to take stairs in order to get into flight. With both knee replaced and hip replaced it wasn't quite possible but they said your boarding passes already issued and plane is about to leave and it's already delayed you have no other choice. Well my mom took stairs and got into plane, now we were 4 family members and I had reserve my seats with Etihad in advance so we all seat together, but we all were seated apart, one in the back one in the front and two in the middle but none together. I had argument with the Etihad airline manager on board and wrote my complaint. (Due to flight delayed there were lots of issue). After we arrive Abudabhi and abudhabi onwards and return to O'here we had no trouble, specially at the Karachi airport gentleman person from Etihad airline helped us getting all our seats together. But when we arrive to Karachi my wasn't feeling very well and very tired and complained both leg hurts, specially both knee, as soon as we got home she fell and broke her ribs, we all supposed to stay for two weeks and my mom supposed to stay for 4 months but because of my mom injuries we all came back within a week. Our trip was totally spoiled. My mom she is in pain, my whole family is upset and all the money that I paid for this trip got wasted.

Now please tell us what was our fault that we had to go through all this situation.
1) We prefer to have our money refunded for this flight.
2) We need apology from AA and Etihad why we were miss handled.
3) We shouldn't be charged for 2nd bags for international flight but AA charged us 150.00 us dollars for 3 extra baggage.
4) Why AA didn't give us no boarding passes all the way through to Karachi, though they had our luggage's all the way through to Karachi fro Ohere.
5) Why there wasn't wheal chair for my mom.
6) Why my mom had to take stairs to get into the plane.
7) Who is going to pay my mom's medical.
8) Why my family and 14 years old daughter had to suffer.

Four passenger name as follows:
Gulshan Bano Ticket locator # 6077710637736/37
Ahmed Sundrani Ticket Locator # 6077709041879/80
Anum Ahmed Ticket Locator # 6077709041881/82
Shamim Sundrani Ticket Locator # 607770904189/90