My expereience with Etihad airlines would be the first and the last after July 9, 2011. My family and I have been travelling to India from Canada for the past 10 years, several times. Sometimes, several times in a year. We have always travelled by Emirates and had the best possible service.
This year my dad decided to book with Etihad to see how the flight would be and we got the ticket for a little cheaper (as there was a cancellation).
Issue:
My brother and I were late at the baggage area of the airport by three mins. Though we had already checked in (via online), they did not make any effort whatsoever to check the baggage in. There was not one person at the counter to help! Not one. By the look of the surroundings, it looked like they had closed the area before the actual time (before 9:45 pm). There was one Etihad staff walking around. So, we go to him asking for help. He did not give us any help, no contact information, no resources on what to do next. All he said was, "You have to re-book".
Once I got home, I called the toll-free number of Etihad airlines. I was put on hold for over an hour! In the end, I decided to leave a voice message. I also emailed them regarding our problem. After four days, I still have not gotten any response from them.
I decided to leave feedback on their website. Left three complaints regarding their crew, their customer service, and their response to complaints. I stil have not recieved any response.

After contacting our travel agency, we are required to pay $575 per person (total $1150) to rebook a flight, just cause we missed the flight by three mins! That's heartbreaking. We don't have that much money right now. And, if we cancel the tickets, then we are losing about $1400 dollars.

If there's any possible way, someone can help us by forwarding this message to the rightful owners and get us some help, it would be much appreciated.

Thank You,
Nithu Thonichalil

i had a serious fall diembarking at abu dhabi airport flight ey 451 20/11/2007 injured leg and back
etihad has been denying me much needed finacial aid and urgent medical treatment
because of etihad delay and denial of medical care in confined to a wheelchair for the rest of my life
and loss of bowl motion
this is a srious crime a major airline denying liability to an injured passenger
e-mailed all in charge of airline etihad even ceo but they all pushed me away as if i didnot exist
my solicitor talked to the airline solicitor and told him give this man some money or lets settle the claim
the etihad solicitor replied what do you think etihad is a charity organization
this is the crime of the century

Etihad lost our luggage coming back from Pakistan to New York. After filing out lost luggage form and obtaining claim number we were told someone from Etihad will get get back to us as they needed at least 2 weeks to find out what happened to our luggage. After 2 weeks, no word from Etihad so we decided to call the number on the lost luggage claim form. This number was supposedly provided in case you have a question regarding your case. Spoke to the Swiss Post manager and he promised to call us back in another 2 weeks as he supposedly investigate what happened. We never heard from anyone since. He was either away from his desk and on our last contact we were told he was away on vacation. Sent letters and called their various offices and we received nothing but silence from Etihad. It's been 2 yrs now since we took that flight with Etihad and we still have yet to hear from them. Needless to say, we will never ever fly with them.

Hi

I'm on a South African passport and had arranged a short stopover (less than 24 hours) in Abu Dhabi on my way from London to Australia.

I spent the last 2 weeks chasing various people in Etihad Airlines (both in London and Abu Dhabi) and nobody was able to help me. I got passed on from one person to the next and eventually I was told that Abu Dhabi no longer offer this visa as its too much administration.

I went to the UAE embassy and enquired 2 weeks ago, and they were also very surprised that the airline would not offer this.

I was then asked to contact hotels to arrange this, and I contacted the 4 biggest hotel chains that I knew but they advised that they donot arrange this visa for short visas, and the airline should arrange this.

I then got referred to the website : www.moieserv.ae to get an e-visa, but again I was told that the airline organises transit visas, not the department of naturalisation.

As a last resort, I tried to book the transit hotel, but this was fully booked.

I also tried to get my flight changed or cancelled and Etihad wouldnot allow this under any circumstances and I would have lost the price of my entire ticket. I have also lodged a compliant on the Etihad website but have received no response in the last 2 weeks.

I am now flying on Friday, and I'm going to be stuck at the airport for a whole day and night with nowhere to sleep or anything. I am most disappointed with my experience with Etihad Airlines and I would never fly with them again.

Hi there!
Its me dr faisal khan, refference no 2YECKL.I have booked the flights from london to islamabad & return tickets.Now my mother in law is unwell and she is on death bed.I want to delay the flights of my family(wife & Kid).
The etihad office in islamabad is refusing to extend their flights, eventhough I am happy to pay for the change.
Even my traveling agent is refusing to change the dates.
I will be thankfull, if u help me on humanitarian basis.