My family consisting of myself, my wife, 4 month daughter and 2 years son had a very bad experience flying from Toronto-Canada to Abu Dhabi and then from Abu Dhabi to Karachi-Pakistan through Etihad Airways.
We booked baby bassinet seat for our daughter and it was confirmed while booking. When we boarded the ground crew confirmed and issued us the boarding passes but when we boarded we were not given the seats which were confirmed and told at the time of boarding, our seats were given to somebody else. It happened while going and same thing happened again while coming back. I wrote down the complaint letter to their higher management, but nothing happened. which gave me an impression that Etihad’s management doesn’t care about us and our business.
I have travelled through many international airlines but this is the worst airline, mismanaged with poor service. I guess it’s the incapability of the management to handle the complaints and it’s lacking coordination between their departments.
I, SUGGEST DON’T TRAVEL THOUGH ETIHAD AIRWAYS, YOU WILL BE HIGHLY DISAPPOINTED .