i have a complain to etihad airways.i was traveling on 19 june 2011 by etihad from karachi to abu dhabi.when i reached home and opened my bag then i see that all gold jewellery of my wife was not there.we lost our gold jewellery by travelling etihad air ways.our bag was locked but some one opened our bag by any trick and stole our things gold jewellery and camera. in my jewellery box there was 6 bangles of gold, 3 chain & locket and 4 rings & 2 ear stud.we hope you will help us.
date : 19 june 2011
flight No : EY 222
time of deposit bags : 3 : 00 AM
timeing of flight : 5 :50 AM
baggage number : EY 002369
my name is Irfan ur rehman khan

I Purchase the ticket through online. and received a ticket through email. As per there Ticket they have mentioned that . For cancellation of ticket they will charge 200, for change of ticket 1st time free and there on there is a charge of 200.
But when i called to cancel the ticket they said it is non refundable and if i want to change i have to pay 100 .
They are manuplating the customers and saying something and they hide some of the rules which is not clear at the time of booking and after we book the tickets many rules are being applied. I request people to be carefull if purchasing online tickets, they are cheating people by false rules which they will not show to us at the time of booking.

To ETIHAD AIRWAYS COMPLAINT DIVISION: We would like to make a complaint regarding the ineptitude and rude behavior of one of your cabin attendants. I, my wife and our 2 year old daughter were on the EY17 flight from Abu Dhabi to Heathrow on Feb.11, 2011. One of your cabin attendants by the name of Laura (blonde haired lady) was asked by my wife if she could have some milk for our 2 year old daughter and she just simply answered her with a short "NO, I dont have it." and didnt even offer to give the baby an alternative drink if indeed milk was not available.

When she was giving out food for all passengers, she had prior to that forgotten to give my wife a menu card, and offered my wife only the choice of lasagna as she said that all other options were not available in her cart. My wife asked her if she could please check if there were any alternatives as she does not take well to cheese and dairy products but the blond haired cabin attendant just cut her short before she could finish her sentence and gave her an annoyed look and simply said, "No. This is all I have." and a brash, "I'll come back when you've made up your mind." and just could not be bothered to assist us. The row behind us was offered alternative meals by another cabin attendant after Laura the flight attendant had just told us that there was nothing else available.

When trash was due to be collected from the eating trays, she came to pick our trash but only took the glasses and small tray out but left some of the crumpled tissue paper and bread crumbs behind so we had to call another flight attendant to clear the rest up. Another time, we caught her walking away from another passenger who requested something from her and she was shaking her head as she walked away. And another time she was serving drinks to all passengers (row by row) and did not even bother to ask my wife whether she wanted anything to drink fully knowing that we had a baby with us. We paid full price for our 2 year old daughter as well. Luckily for us, there was a male cabin attendant that was more helpful and more sympathetic and eventually gave us something to drink and eat. But the first cabin attendant (Laura was the name on her badge) was just rude and appeared annoyed everytime we would ask her for something and we dont think it was unreasonable to ask her for milk for the baby or an alternative menu, we are paying customers and well within our rights to do so.

Her way of just cutting short a customer while they are still speaking we found was very inappropriate especially since the nature of her job is in a service industry. We've flown on many airlines like Emirates, Qatar, Cathay Pacific, KLM, my wife, especially, being a journalist, is a frequent traveller and has commented that this is the first time that she has encountered such poor service from a cabin attendant that just didnt want to know or care. She seemed annoyed and impatient and just simply apathetic to our needs. On the whole, we were just disappointed and insulted by her behaviour and service; and as 3 paying customers, we just expected a little more "politeness" from staff. She made my wife feel like a second class citizen and did not seem to care whether our baby daughter had any milk to drink or not. If not for the male cabin attendant that was more helpful, our whole trip with Etihad would have been such a miserable one.

nous avons effectué un vol le 15 novembre 2010 au départ de Paris pour Bangkok via Abou Dhabi sur Etihad airways ( volEY032) ce vol pour un probleme technique a été annulé remplacé, le tout avec plus de 3 heures de retard, jusque là rien de trop grave, le probleme est que la correspondance de cette meme compagnie à destination de bangkok(volEY402) ne nous a pas attendus, de ce fait nous avons du loger à l'aéroport d'Abou dhabi et nous sommes arrivés à bangkok avec plus de 13 heures de retard(19 h au lieu de 6h50). Ce qui nous a fait perdre une journée durant laquelle nous avions un rendez vous important à 15 h à l'hopital burumgrad de bangkok (perte de temps et d'argent car une nuit de plus à bangkok nous a été nécéssaire, alors que nous avions déjà réglé cette meme nuit dans un hotel réservé depuis longtemps à Chiang mai).De plus à notre arrivée à l'aéroport de Bangkok le personnel Etihad nous attendait avec nos bagages une des valises étant détériorée n0 de dossier établi par les agents etihad BKKEY16712. Il me parait evident qu'une compensation financière nous soit accordée.

Dear Sir/ Madam,
I work with Etihad Airways . I took car Loan from your well know Bank Nov 2007 .
I gave all the Cheques in for Dhs 1422 for 3 years and 6 months .
I started getting calls from your Bank Feb 2010 . I contacted your Collection department .
They told me I have an Overdue .
I went to your Emirates Branch In Abu dhabi at AlMuheiry Centre .
Met Mr. Habibollah . He asked me to check with my Bank which is HSBC
and get him all the statements, which I did . There was nothing due so he mailed me
back which I still have saved telling me that all charges have been reversed .
However, today on the 4th Sept 2010 I got an automated call from NBD, that I have
a payment Pending . Kindly assist me in this regard please .
I have always got a confirmation from HSBC that 1422 dhs have been deducted from my account .
Its Urgent .
Shaveta Chopra . mobile no. 050-5012434