I was served a non-veg meal despite pre-booking of Asian Vegetarian meal which I ate too. The details are as under:
My husband and I were travelling from London to New Delhi. We took EY 12 from London to Abu Dhabi on 23 August 2009 and were seated on 28H & K. I am a strict vegetarian being a brahmin Hindu and accordingly requested a vegetarian meal. The airline recorded this as evidenced by a notation "AVML" on my boarding card. As the lunch was about to be served, Paul a cabin senior attendant came over and requested me to accept a change in the vegetarian meal from Asian to non-Asian. This was due to paucity of AVML on board. I accepted his request and asked him to ensure that the alternate meal was a strict vegetarian one which he assured me.
While eating, I put an item appearing to be “paneer” (cottage chees) in my mouth which turned out to be fish. I was aghast with this and had been thus subjected to a cruel joke with my religious beliefs, culture and eating habits. On being confronted with this, the cabin attendant Andrea apologised and so did Paul. The F&B Manager Kiran also came over to apologise. Ms Singey, Cabin Manager also came over to admit the mistake but the most unfortunate damage was done. I asked for a form for logging my complaint but Kiran and Singey assured that they have logged this in their record on board and I will hear from them soon. It has been nearly 5 months since and I have not heard anything from anyone at Etihad. Since then, I have been wondering whether this happened because I was nice and agreed to your crew’s request to give the AVML to another passenger, or because the airline was not carrying enough meals and if I should not help anyone in good faith in future. I dread to eat outside any where now. Not only my value system is affected, my religious belief was subjected to a cruel treatment by your staff. Worse, Etihad has completely forgotten about this as if they did no wrong. We are now planning to hand this matter to our attorneys for suing the airline but before we do that, I want to know what does the Etihad Airways have to say in this matter.

Dr Prabha Singhal
e-mail: [email protected]

I love travelling; but never with Etihad again
On new york terminal on Nov 27 2009: i was told that i could not be provided the seat that i booked 3 months ago: not only that they also mentioned that me and my wife will have to sit 4 rows apart with the 18 month baby in my wife lap for the 13 hours flight; the booking clerk referred me to the manager(juan) who was not only patheticin terms of communication skills and customer care but was also so rude that he mentioned that i cant listen to you as i dont have time and if i dont want to take the seat he wil cancel the flight and will not refund the money as it will be deducted due to last min cancellation

I am planning to do legal prceeding against the career

Would not travle with this airline with illitrate crew that cant even talk to their cutomers with courtesy

I was very disappointed after booking my summer holidays more six weeks in advance, I recieved a phone on the day that I was due to fly telling me the flight had been cancelled! The lady on the phone said that I must fly 3 days later...this is my only annual holiday and I was very very disappointed. I called my friend who was booked on the same flight and he told me that his was not cancelled and he was due to take off on time.
Under further investigation I discovered that I had in fact been lied to and the flight had been over booked not cancelled! This is totally unaccepticable and I was not offered any apoligies what so ever.
I feel that I was treated very anfairly by a usually very good company

To Whom it may Concern,

I am writing this email to complain regarding the poor service / treatment and ill behaviour I have been put through by your airline.

I booked through a travel agent a flight to Lahore, Pakistan from O'hare, Chicago (Original Dates: Departure - 14th Oct 2009 Arrival 16th Oct 2009)

Original Return Flight Details : Wed 21st Oct 2009 from Lahore, Pakistan to O'hare, Chicago IL

I booked this flight so that I could attend my mothers funeral as she had passed away.

Whilst in Pakistan my wife phoned me and notified me there had been complications in her pregnancy and that she had suffered a miscarriage.

I Phoned my Travel Agent who arranged for me to return on the earliest flight possible so that I may be with my wife and children. He arranged for me to go back on Sunday 18th Oct flight Number EY 0242. He also advised me that there would be a fee of $150 which could be paid in cash upon check in.

I arrived at Lahore, Pakistan Airport and proceeded to check in with just hand luggage.

At the Check In counter there was a representative for your airline who I believe name badge read "Beenish" She advised me that there should be a fee as the return date had been moved forward, She said $150 but would check with her supervisor.

The Supervisor arrived, his name is "Babar". He advised me that he was unable to take any fees of me as he did not know how much to take. He said "i'm quite sure its more than $150, I need to check with the Office" He then told me that he wanted in fact $400 in order for me to board the plane.

I advised him of my circumstances but still he maintained his stance. Had I had the $400 with me I would have paid it, but as I only had $200 cash on my person. I told him to take the payment from my card, he said he could not do this. He asked me to go outside and get more cash from who ever dropped me "and then maybe he could resolve the problem"

As a result I missed my flight.

Issues to be addressed :

Why was the fee raised from $150 to $400 ?

Why is it that ETIHAD AIRWAYS employees could not establish a fee and stick to it ?

Why could a card payment not be made ? My card was used to initially to buy the ticket and your e ticket (attached) shows that you still held those details

Why was my circumstances not taken into consideration ?

The fact that ETIHAD AIRWAYS employees were extremely rude, intimidating, uncooperative
and just out right UNCOOPERATIVE.

I will be copying this email to various regulatory authorities aswell as yourself and hope that you will take serious action at the employee involved as well as your procedures in general. I seriously hope that this is not the type of behaviour that ETIHAD AIRWAYS tolerates or condones.

I am now left stranded trying to get back to my wife as soon as possible. Making a journey from my home town of Sahiwal, Pakistan to Lahore, Pakistan which is 3 Hours each way, only to have a failed attempt to return home through no fault of my own. Causing distress to myself and my wife.

PLEASE FIND ATTACHED A COPY OF THE E TICKET WHICH WAS EMAILED TO BE BY THE TRAVEL AGENT - IT CLEARLY SHOWS THAT THE TICKET HAD BEEN BOOKED AND CONFIRMED AND THAT YOU DID INFACT HAVE MY CREDIT CARD DETAILS TO CARRY OUT ANY NECESSARY TRANSACTIONS.

I eagerly await your response.

Regards

Muhammad Naeem Sarwar
US Postal Address :
347 Southwicke Drive
Streamwood - 60107 - IL
Cell : 224 388 93 94
[email protected]

I traveled from Karachi to Toronto via Abu Dhabi, and during my travel valuables were stolen from my luggage and my bag was damaged. The stolen goods were very precious to me. I am missing two expensive watches one of which was a gift from my late husband, two 2 gram gold coins and some traditional gold jewelry. surprisingly empty boxes are kept as in the bag while the valuables are taken.The packing of my other gift items was opened but because there was no jewelery in the boxes, the gifts were put back.

My Name is :- Zaitoon Badruddin

My Eticket no:- ETKT 6079660977590-3 & ETKT 6079660977590-4

My Luggage nos :- EY 914315 and EY 914316

If I don't get the compensation of the loss I occurred during my travel I will never travel from Etihad again.