Dear Sir,

I was travelling to India end of June 2009 and as a British passport holder i entered Abu Dhabi for one week without a visa. All my bookings were made 2 weeks in advance from Krt to Mumbai via Abu Dhabi and back from New Delhi and tickets were confirmed. In Abu Dhabi Airport the Etihad Desk Board said All Destinations and i stood in the line. I asked 2 Etihad staff if this was the check in desk for Mumbai and they said yes. i stood in line and when i reached the counter i was told that this flight is departing from another terminal. I ran there and there was still an our left for the plane to depart. The dounter staff were rude and refused to offer any help. They refused to acknowledge that i had a confirmed seat as apparently they had given my seat to someone else. My mom was meeting me on that plane from Sudan and they passed a message saying i had missed the flight which was not true. She later said that they were calling out my name onthe plane which means i could have gone in time. I even offered to go without my luggage but they refused and made me pay $50 for no show fees and $50 to change the booking to the next day. Coming back from New Delhi, staff were exteremely unhelpful, uncooperative and rude. I was carrying extra weight as hand luggage that they refused to let it pass. I wanted to pay by cheque they refused, we had a credit card number they refused to settle electronically and even refused to accept $ so had a difficult time. Staff were checking and re checking our passports suspiciously and asking so many unrelevant questions and asking me to remove my glasses. I found that insulting and unneccessary as i had never been put to so much inspection by any airline or at any airport!!! This is the only air line i have ever been on where the staff were rude and creating problems instead of making us a smooth trip. We were given boarding passes for both trips and both were the worst seats at the very back and when we got on there were some empty seats that were more comfortable we could have had. This was the one and only horrible travel experience by Etihad Airways and i have warned till today 50 people of not travelling on it. I hope others will come forward to complain as i know many others who have simmilar complaints and i hope this complaint goes directly to the airline. I believe i was entitled to compensation and even if they had given my seat when i was delayed due to their lack of efficence i could have beeen upgraded at least to business class but i had to pay an extra expense as well as miss my flight and be subject to bad treatment.

I flew on flight EY450 - Etihad Airways from ABU DHABI to SYDNEY on the 11th March 09. I use my own wheelchair to get around and when I got on the plane the crew put it in the hull of the plane. When I arrived at Sydney airport I saw that my wheelchair had been damaged. I am very upset as I need to use it to get around whilst I am in Sydney on my honeymoon.

We fly back to England on the 1st April 09, where I will get it repaired. I would like to know if you would be willing to compensate me, as it was on your flight when it was damaged. I will have to send the wheelchair to Germany for repair so I will need to hire another one whilst mine is getting repaired. Which is somewhat of an inconvenience as mine is tailored for my disabilities.

I am sending you photos of the damaged to my wheelchair. In the photo you will see that the push arm is bent, I presume it must have been thrown or jammed against a heavy object.

I had the misfortune to fly Etihad airways on the 29/01/09 to Kuala Lumpur from London Heathrow. The flight started well as we were on time and the aircraft was very modern. However we had insufficient fuel to reach Abu Dhabi so we were diverted to Al Ain approx 40 minutes flight away. After being held onboard for about 4 hours we were told to disembark and wait in the lounge- no refreshments were provided. We kept being promised a take off was imminent, as per videos on youtube see etihadflight for details. Come 8 am we were told to go back on the aircraft where basic refreshments were provided, refueling was done and we arrived in Abu Dhabi that afternoon about 12 hours late. The staff were useless and didnt know what was happening/ didnt care. We missed our onward connecting flight and were told our new onward flight would leave the following morning over 24 hours delay with appalling service and 1 proper meal. I would never fly Etihad again, their customer service department doesn't want to know.

I travelled on Etihad airways in December via Abu Dhabi and also back on 26th December. On going on the EY601 to Abu Dhabi (a long haul flight) my television screen froze, I told the air hostess who said she would redo them all, still it did not work...in fact I had no entertainment on the whole of the journey of around 10 hours.
After reading all about Etihad and it was the airline of the middle east I was very disappointed in my flight.

We also thought the food on the shorter flights was not up to scratch. I would not travel on this airline again.

I brings this to your kind attention that I have booked a flight ticket on 5th September 2008 through online by paying from my Credit card. But due to my plan changed, and promised by ETIHAD that this ticket cannot be used any more as this is a promotion ticket, I canceled my ticket and requested to refund the money afther the required deduction. The ticket cancellation ref. no. 607-210-333-0-323.

ETAHAD promised me that my money will be credited back into my credit card account in 22 to 30 working days. But as of today, it is overdue of 40 days but nothing was credited into my account from Etihad. I have called call centre and logged complaint so many times, but each time staff giving a default reply of “email sent to the concerned division and please give us a call after 24 to 48 hrs”. But so many 24 hrs are passed.

I have been paying interest to Bank for the amount which is still pending with ETIHAD.

And today on 20 November 2008 when I called them back and they are replying that my request had been taken to refund the money again they are asking me to wait 22 to 30 working days. When I asked them why it is again to wait for 22 to 30 days ? they replied they have taken the day of my complaint as ticket refug request.

Then when I asked them that if I do not request to refund the money, what will ETIHAD do ? they said ETIHAD will not refund the money if we do not request.

Regards,



Hameed
Mobile No. 050-7720489
Abu Dhabi