On 14th Feb'2011 I received an SMS from Etisalat that your internet Elife request has been successfully completed. Whereas I have not requested any upgrade to my existing Shamil account as I am going to vacate my current apartment in this month end. Immediately on receipt of the message I called up the Customer Service for Etisalat and asked for an explanation how this happen they could not give any appropriate answer and instead asked to lodged a complaint and they will immediately look into the matter and revert the service back and assured that they wont be billing for the same. Don't know how can they upgrade or do anything without the consent of the customer and shamelessly they are so efficient to send the bill now to me instead of resolving the matter. My complaint # is 56485 dated 14.02.2011 (same day they sent the upgrade message). Now I have received the bill # 275060846 charging for the past month and the following month advance service rental ??? IS their any one who listens or really looks into the cries of the customer / suffering people. Or is it going to a Deaf ear same as they act dumb. I truely believe Etisalat has outsource they some company to get subscription for Elife and those guys are making the life miserable for the customer.. PLEASE HELP!!