Dear ALL,
Really I am desperated about this type of a service from a well famoused company, especially from a country where the service is the motto of national slogan - ETISALAT- UAE - . Its the leader in telecommunication industry in this country having wide net work and 'claiming' having good /satisfied customer service also. But just see my problem, My name is NAHAS and my contact no. 050 8582526, I am an account holder of Al Shamil internet connection and in every month I have to pay if I used or not also. When I have shifted my flat to some other location, I have applied to the Ajman ETISALAT office for the trnsfer/shifting of my line on 10/03/2010.
On 14/03/2010 I got a call from a person who introduced me as technician from ETISALAT, asked whether am available in flat or not. I said to him that I am not in my room, nobody is in my room inbetween 7.30 am to 3.00 pm, later you may come. He said that he will call me back, but no response from there side. I have waited 3- 4 days . They forgot my requirement. Later, on 17/03/2010 I made a complaint by their local complaint no. 101, they have replied that some one should contact me. But tobe frank, nothing happend / nobody has contacted me. The benefit is I am waiting for their call and am forced to pay for this period also, for this 10 days that I have not used.
So my question is who is responsible for this poor service ?
Why should I pay for this un used time ?
How can they say its a good service oriented company ?