Dear Sir /Madam,

Kindly find my account details.

Account No : 026437346
Subscriber Name : Jeevan Prasanthan
Account Status : ACTIVE
Service Type : eLife Product Group
I had made two payment in this account as detailed in the attached and the please note that I have made a complete payment during the two occasion. That the Amt prior to the payment was completely paid.

First Payment

Reference No 100072058
Paid Thru The WEB
Credit Card Type NA
Bank Approval Code 79304
Branch Abu Dhabi
Account No. 26437346
Amount Paid 1191.7
Payment Date 17/12/2010 19:12:53
Payment Type Bill Payment
Amount Due Prior to Payment 1191.7
Status Payment Processed

Second Payment

Reference No 106102616
Paid Thru The WEB
Credit Card Type NA
Bank Approval Code 12495
Branch Abu Dhabi
Account No. 26437346
Amount Paid 1496.8
Payment Date 10/5/2011 10:06
Payment Type Bill Payment
Amount Due Prior to Payment 1496.8
Status Payment Processed

Kindly check the amount due prior to payment and the payment amount. I made a complete payment of 1496.80 AED on May 10 2011 and Today I am having a bill of 1266 for effectively 2 months.

I cant understand the logic behind this. Kindly explain the things and reverse the extra charges.

I cant climb the stairs of your Business center for this purpose as I work 8 AM - 7 PM Sunday to Thursday.

Kindly do the needful..

--
With Regards,

Jeevan Prasanth

I was contacted by etisalat three months ago about an amount that is due on a landline number they said that i owned. However, i never owned a landline in Abu Dhabi. The name of the person is the same but the father's name and POBOX are different. After thinking that the matter has been clarified, i was surprised last month to see an amount of 1778Dhs charged on my mobile bill. After contacting the call center they told me that i need to visit the nearest etisalat service center. i did and the representative told me that it was a mistake because there was a guy with the same name owing the amount for his landline (the same subject considered closed 3 months ago). eventually he asked me to file a complaint and i did and when i asked him for a reference number, he simply said :"no need" he gave me a number to call for follow up. one month passed and the amount is still showing on my bill and now Etisalat placed a barring on my outgoing calls, i tried to call the guy on the number which he gave me but apparently no body wants to answer. i called the call center and they simply said their famous answer : you need to visit the closest service center, and the problem remains, now i have my phone disconnected for a problem that i did not make!

Dear All,

I, Hiren Gandhi (My Mobile no. is 0506741930) want to send one information & requesting to take necessary action.

My Wife, Ketki Hiren Gandhi got a one phone call on her mobile from the Fraud Caller whose mobile no. was 0504912883 on yesterday at 3.26 p.m. telling that you won a AED 200K Lottery from Etisalat & he asked to verify the SIM Card No. 89971122 by Switching Of the Phone. He called again at 3.35 p.m. from Same No. (i.e. 0504912883) & told that his name is Rehan Patel & he is doing job in Etisalat. He was very clever & he put psychological pressure on my wife & some emotional pressure also & he convinced my wife to get the AED 700 Etisalat Recharge Voucher & Give the PIN No. to him as a surety for Encashment of Lottery amount from UAE Exchange. He was threatening to my wife that she has to keep continue to talk with him & do not inform anything to any one. The Call was continue from 3.35 p.m. to 5.50 p.m. & In-between my wife called me also by putting his phone on hold according to his instruction & he pick up my phone also. I think that he was observing all our communication & he informed to my wife to tell lie to me that my Son got injury & she need money. He told to my wife to give surprise to me when I returned to home. When I came to home at 5.30 p.m. I got the Idea that this call is Fraud & I informed to Dubai Police on 901 & CID Police on 042036341. That time the call was continue & I also insist Etisalt Customer Care to trace the Callers.But No body trace the phone. During this period he told us to send 1350 AED through Western Union & then after he will give us the Secret No. for Money Transfer. I cut the phone at @5.50 p.m. & told him that we are not interested.

Meanwhile he recharged all the Recharge Vouchers between 4.30 p.m. to 5.50 p.m. Please find below the Recharge Voucher SR. NO. & PIN No. for your reference.

SR. No. PIN No. Amount
00101854762237 644642640273586 AED 50
00101854762206 643675951263005 AED 50
00101854762204 640879358273752 AED 50
00101854762235 648206156243274 AED 50
00101854762241 640444963273443 AED 50
00101854762240 647824010243098 AED 50
00101854763157 645929580253298 AED 50
00101854777299 648227076233141 AED 50
00101854777302 641160230203732 AED 50
00101857117040 637317139113541 AED 50
00101857117037 633276370183869 AED 50
00101857117036 631186504133553 AED 50
00101846398438 642609475044506 AED 100

I am confirming that this is purely mistake of my wife as she is innocent & she came first time in Dubai in last month. She was in impression that there is no crime, fraud & Cheating in UAE & if any body try to do any crime then the punishment is very rude.

Any way, I am again requesting you to take necessary action against this crime & save another innocent people to become victim.

You can contact me on my mobile no. 0506741930 for any other inquiry.

Regards,

Hiren Gandhi
0506741930

I am 1 of the subscriber of this huge company in UAE for 5yrs..Suddenly I'm planning to get an iPhone 4 for they're offering a plan for it.So I decided to go with they'r respective outlets to check if there's an available iPhone. Sad to say there is no available mobile and if i ask when it would be available or when they can receive it they can not even give an INFORMATION!!! So I'm only wasting my money to go with there outlets but I can't get anything!
ONE MORE RIDICULOUS THING IS THEY'RE GIVING THE TELEPHONE NUMBERS FOR THE OUTLETS BUT NO ONE IS ANSWERING FOR THOSE OUTLETS!!!HOW COME IT HAPPENED????I WILL START TO CALL FROM MORNING UP TO THE LAST HOUR OF THERE TIME BUT EVEN ONCE NO ONE PICKED UP MY CALL...FROM CITY CENTER SHARJAH, MEGAMALL, SAHARA CENTER AND EVEN IN SHARJAH AIRPORT THEY ARE NOT ATTENDING THE CALLS...ARE THEY MAKING ME STUPID???ONE TIME I TRIED TO CALL AGAIN AND THE LINE IS BUSY FROM SAHARA CENTER AND MEGAMALL, WHEN IT RANG AGAIN..THEY ARE NOT PICKING IT UP!!! SO WHAT IS THE USE OF THAT PHONE????????????A DECOR FROM THERE OUTLETS???
WANT TO KNOW YOUR RESPONSE FOR THIS IRRESPONSIBLE STAFFS...

first of all, etisalat have no absolute respect for customers, they service is downright crap, and deserves to be recognized for the disgusting service. The technician came in 4 days ago and still my 'e-life' package which i payed for is still not working. I have phoned many times, and all i get is 'we are trying' or 'today at 10:00 pm', or they put you on hold for hours (honestly hours). This is the worst government based company i have witnessed in my entire life. 'CRAP' is best to describe such arrogant, untruthful and uncaring people, especially the ones over the phones. ETISALAT IS TERRIBLE, really, really terrible.