I am in the middle of my second bad experience with Etisalat internet application. Last year we moved and it took etisalat 3 months to actually connect our internet service. We received TV service immediately, but 3 months for internet! This year we had to move again and we tried to plan early so that our internet service would not be interrupted. We went there on Dec. 20th and applied for a transfer. We moved on the 27th and waited for a technician. No one ever called, so on Jan. 2nd we went to Etisalat and tried to find out when our service would connect. We found out that the original request was not available in our new villa and after standing in 3 different lines for an hour and a half, one of the representatives told us we could get e-life in our new location. We applied for it and started waiting. On Jan 10th they sent some technicians to our villa. I raced home from work to meet them, but they had come and gone before I got home. They told our maid they could not connect the service. No explanation - no information, just that they could not do it?!!! I immediately called #101 to ask our status and for what felt like the millionth time was read their typical script, "We care very much about customer satisfaction. Your application is being processed. There are some technical difficulties they are working on. They are trying to connect your service as quickly as they can. Sorry for the delay." No matter what you ask, the reps who man the phones stick to their scripts like politicians who answer, "No comment." I bet these guys would hold up well under torture. They never vary from their script by an inch. Like I said in the beginning - last year it took them 3 months to connect our service. They kept offering us a particular option, then they would try to send someone to connect and find out that we weren't eligible for various reasons, such as, the highspeed cable connection wasn't available to that villa, then the cable was there, but it was full and had no available ports. Several times they even cancelled our request because it wasn't available to us, but did NOT tell us our request was cancelled! We had to wait for weeks, thinking that someone was working on the problem, only to find out that it had been cancelled and NO ONE was working on it at all! Then they made us put in a NEW application and would always refer to the most recent application date when I called to complain. That way, they could pretend that we had not been waiting for 3 months when they finally provided us with service. Eventually, we settled for satellite connection (slow and unreliable) but at least we could access the internet. Once again, I would settle for ANY type of internet connection, but if we change our request now, they will slap a new date on it and we will be back to square #1. So - we sit and we wait, while Etisalat continues to sell and advertise services they can't provide. Their marketing department must be 10 times the size of their technical service department! They sell, sell, sell, but can't provide, provide, provide. (And I am convinced that this is NO complaint department. Any complaints that are filed go directly into a recycle bin, because there is NEVER any follow-up or response. The only response I received to the complaint I emailed, was that it had been received. REALLY? Received and promptly destroyed, I bet!

Dears,

First I want to introduce my self
I am one of Toyota Lovers since 15 years ago
I believe in Toyota as the biggest & greatest company in the automotive fields
One of my dreams to own of the Toyota models
My dream became a truth in 2008 as I own Toyota yaris

 Unfortunately, I faced a serious problem at Nov 2010
My car had a problem in a fuel injection in beginning of November
As of normal process, I sent mail to Toyota Service centre in Abou Rawash area
Repairing take 3 days (as I will explain in detail later)
Service Centre repot as there is no problem in the Fuel injection system
After receiving the car from my side, I noticed the same problem in the car
Using a truck to carry the car to service centre again (consuming full day for car delivery& repairing)
The car stopped again after only 4 hours of car receiving
Then, I obligated to wait 3 days for the truck to carry my car again
Another 2 days in the service centre to receive my car
The car stopped again after only 4 hours of car receiving ( I am not repeating the words)
This is really happened
Another 5 days in the service centre to receive my car tomorrow
However, I want to highlight some issues I faced during this bad experience:

1- Toyota call centre didn’t receive the phone calls (Follow up of my car status is unknown process)
2- Trucks is not available for 3 days to carry my damaged car (Toyota lost their clients to other unknown & unauthorized service centers)
3- Toyota employees has no interest in customers satisfaction (calling Mr. Sherif Complaint manager in Toyota) without solution
4- There is a time gap between finishing car repairing & customer receiving (No answer from call centre)

As you can see from the above mail
1- 3 weeks left now without my car
2- consuming time & money to follow up my car
3- I was in charge for my car delivery to the service centre using truck twice
4- Losing 4 working days in my current job to receive the car more than one time


Finally I appreciate your fast replay on my mail.

Please accept my respect and regards

Mohamed Elezza
E-mail: [email protected]
Web: www.etisalat.com.eg
Mob: +202 0111007737

Etisalat is proving to be completely incompetent. We have spent over 1500 AED on their prepaid internet service via USB port. Please don't purchase this plan as it is a huge waste of money. It was 700 AED to purchase the USB modem, plus 400 AED to activate the service and 400 AED per month for 10 GB of usage. When it was time to renew the service, we spent another 400 AED and when we tried to use the internet, it showed that the balance was wiped out. So, we went to an Etisalat kiosk to inquire about the balance and they told us that we had to add more money to the card. So, we added another 200 AED and when we tried to log on again, it was unsuccessful. We spoke to a total of 6 Etisalat employees who said different things and sent us on a wild goose chase. After going to the headquarters and waiting for an hour, I was told that the account was deactivated and that the 600 AED we used to charge the card was being shown as used even though we were never able to use the internet. It is infuriating to try to get any answers from Etisalat. They are completely incompetent. I would highly recommend you use another internet provider.

I bought this line +2 0115988599 mid of October from Egypt Maadi branch. I asked them if the roaming is working in Lebanon, they answered yes and it doesn't need previous activation, I just need to choose one of two networks (Mic 1 or Mtc) there then roaming will be activated. What happen when I arrived Lebanon, I found there's no such a network there called Mic 1, I mean it doesn't exist there.! They just have two networks (Alfa and Mtc). I tried for the whole day to choose network but my phone answered me "No Access!". I called Etisalat at 26/10 from my hotel in Lebanon twice (International calls!), the first time the line got cut in half of the conversation!! The second call got answered by a girl who left me on hold about 15 minutes to tell me that I have to come back to Egypt to fix the problem!! And when I told her let me speak to you supervisor, she answered that he is not available and we call me back on the same number between 30 and 60 minutes. For sure nobody called so I had to make all my calls through the hotel which coasted me a huge amount of money! I came back to Egypt, called Etisalat again two times at 3/11. Again the first time the line got cut in half of the conversation!! The second time I called, a guy listened to me and he said that he raised the complaint and the will answer me between 24 to 48 hours. As usual nobody answered so I called the customer service back at 9/11 to ask about the complaint, another guy answered me, I told him the whole story again, he said that I don't have any complain raised and he didn't even bother himself to raise complaint or to do anything!! I have been trying to send mail to Etisalat Egypt for the last 2 weeks but it gives me the message “the server is too busy now. Please try later”! So can I find any worse service than this. If anybody at Etisalat cares and wants to call me, after all of this most probably will find my Etisalat's line is off so can call me on +2 012 40 34 896 or contact me through my mail [email protected].

i just want to ask if there is any lottery happening right now in your company, , because this day october 27, 2010, somebody call me from call center of etisalat in deira dubai and he said that i won 200, 000 aed, , i was shock about this coz the # that he is using is 0971509620547, , , how could that be a call center if his using a mobile #?