I am sorry to say but these people are nothing more than thief...
I logged request on 2- Oct-09 of my internet connection problem and they told me it will take 2 working days...and today (29-oct-09) still their 2 days are not over.
Inbetween i called several times their customer care and they used to say we have escalated ...i really dont understand their meaning of escalation...
My contact number is 0502150229

Once the fibre optic cable is installed in my building, i am not able to use the land line 90% of the time. The voIP light goes on and off and i am not able to make or receive calls most of the time. If a call is getting connected also, it becomes silent after few minutes.

I had made around 10+ complaints in the last one and a half months on the same issue, every time, they close the case without any resolution. They tried to do some R&D (changing cable, changing handset, socket etc) on the issue, but the technitions are not able to identify the problem. I had called up the call centre (101) a lot of times, every time they assure some action, but the problem remains as such even now.

To my surprise, when i asked the call centre agent to allow me to speak to her supervisor, she said, the supervisor is not available!! How can a call centre work without a supervisor? (I got this answer aroung 3pm (Dubai) on 27th September, i was talking to a an agent by the name Ms.Nazma). Also, they are not providing any escalation procedures, which makes us more uncomfortable, coz you dont have any other option. The latest complaint number is 4454625

After making these many complaints and numerous conversations with call centre agents, i lost faith and trying this as a last resort. Let GOD help me! If someone responds... [email protected]

Etisalat is the most incompetent service provider I have ever encoutered. Those that are thinking of brinign their iphone 3g into Dubai one word of advice... DON'T.

I recently brought my phone in with me and got a prepaid card - i filled it with AED100 and within a day it was gone. I called the customer service desk (who are useless btw) and was told to turn off all data receiving options - i explained i had done this. The person said "you may have not done it proberly mad'am" - i explained i am very knowledgeable when it comes to iphone as I jailbreak/fix/and restore them all the time. the iphone 3g does not have APN therefore you can't completely switch of the network, therefore that caused my credits to be depleted... using it or not.

I filed several complaints to no avail - basically they don't care - they'll steal your money and you have no recourse in getting it back. If anyone is having the same problem please contact me as i'd like to file a official complaint to them about how horrid their service is and that they need to inform iphone 3g customers that they will be ripped off regardless.

If anyone from Etisalat is reading this (which I doubt since they're so useless) I hope you can get your act together and maybe refund some of the moeny you continue to steal from people. You are a worthless bunch and hopefully someone with way more money than me can sue you so you can start doing things right for a change.

A very pissed off Etisalat ex-customer.

Hello.

I would like to file a complain against our internet service provider Etisalat's Al-Shamil Wireless. Etisalat have upgraded its service to fiber optics recently and sent technicians to restore the new service at our home in Sharjah. Since then, service was intermittened i lodged a complain on there help line and they booked a technician for me. Next day technician visited but in his presence router should no issues so he left saying that if u face problem again report on our helpline. After half an hour i started facing the same problem again and called the help line i got to know that the technician who visited us closed the complain by putting remarks "Physical damage to router by the customer" I was shocked to hear that as the router is in perfect condition and shape, i told customer representative but he said that we can't help u in this because our technician has put such a remark and if we book a techician again for you, you will be charged 100 AED. I was like huh!!! He then suggested me to take tha router to the nearest Etisalat Office and they will see if there is any physical damage they will replace it as it is under warranty. My Husband took it to the office where the guy available told him that i don't handle this inventory knows this better and gave another complain number and asked to call on there helpline by giving the reference of the new complain number and available representative told me that its not our responsibility you damaged you purchase new one. What the hell is this!! It's been a week and they are just mis guiding us. All the representative give new suggestion. Do they know how to tackle such kind of a problem?
Any concerned person read this complaint please help me. What should i do now?

Etisalat has done it again...
I was / am unfortunate enough to subscribe to their much heralded Iphone 3G launch and promptly picked up one unit from their HO. From the start itself I had a bad feeling as it took the skilled customercare staff 2 weeks to get my Internet up and running. Well then I thought that this was an initial hiccup. But Woe on me ... Moe was about to happen . One fine day my phone just stopped ringing, no sound at all, but i wasnt fazed, I did the following steps,
Checked whether my mute was on - It wasnt
Tried changing the ringtone - No luck
Reset all settings from the device itself - No luck
Connected to Itunes (8 version) on my laptop and restored all settings - No Luck
Also checked whether my firm ware was upto date and it was.

All this took only a day and the next day morning full of optimism and faith I called 101 (Etisalat Online number) and got connected to a smooth talking gentleman.
He asked me to repeat all what I have done previously and after a lot of convincing (he did not like the fact that I have done all trouble shooting without consulting customercare) he said he would send a mail to Apple wizards who sit in a faraway country (NY I think it was) and they would make my phone ring again. He took my E-Mail id also.
Nothing happened for the next 2 days and i was having to use eye relaxants often since i had to keep a keen eye on the phone to know whether somebody was calling me.
Then I call 101 again and this time it was a smart lady - she asked me all the same questions that the smooth talking gentle man asked and asked me for a complaint reference number . When I told her that i did not have it she tsk tsked but assured me that she is going to log a new complaint in the system and my mobile number would be the reference for me and I thanked her contritely and asked her when can it be resolved. I was given a leadtime of 1 day and i got off the phone .
Nothing happened for the next 3 days and by this time I was slowly going to pieces and with my wives urging, switched to my old (and trusted) Nokia .
The next day I call again (its been almost 6 days now) and now get another voice again which again took me through all the usual song and dance stuff and promised me to resolve the issue in 24 hrs time .
Waited for the next 4 days and called them again yesterday and got a caring chap online and after the usual questions (Can recite it in my sleep) he actually asked me to get in touch with the supervisor and tentatively put forward the fact known to me for the last 11 days that the device speaker must be the culprit and etisalat would have to replace the unit. However the Superviser would be notified of this and he would call me asap.
Its been 24 hrs since that I am waiting and my phone is silent...
I have a request nay advice to Etisalat, Worldclass service is not claimed, it is earned...