Dear Sir/Madam,
I'd like to bring to your attention that I'm having the worst experience with your company.
the issue started when I had bought blackberry with unlimited local data plan and limited calls for 500 aed on the 10th of jan 2009 but I'm realy shocked when I'm recieving the bill for the amount of 3600 aed for the month of jan and 11800 aed till the last hour and today's date is 2nd of feb only.
and please be informed that I had posted three complaints on your website but withuot response and one complaint on 101 and the same (no response), and the problem is my account setting in etisalat is wrong because it suppose to be under the categoary of blackberry monthly plan not 3g pay as you go.
so I'd decided to publish this issue through the local news papers then I'll file a case against etisalat for frauding.
thank you

Dr. Bakir Y. Dawood
0503631172
Dubai- U.A.E

Dear Respected H.E. Mohammad Khalfan Al Qamzi,
(UAE Minister of Economy H.E. Mohammad Khalfan Al Qamzi,
Chief Executive Officer of Etisalat)


I am very sorry to inform YOU that I have decided to formally file a complaint against a certain “Khalid”, one of your employee/staff at the Mall of Emirates, working in Virgin shop – section Cellucom an Etisalat service handling section with regards to the severe and worst experience I have ever had in my 25 years in UAE.

To wit, that today (18th of October 2008), in the morning when I go to buy a BlackBerry Bold mobile from Emirates Mall – Virgin – Cellucom, then I ask the new BlackBerry Bold mobile he said to me we cannot give the mobile with out SUBSCRIPTION, immediately I said to him (Khalid-Etisalat technician) I already subscribed (for your refernce-050-5508976) Unlimited Global connection, but again he said to me they need to presubscribed the connection, immediately I call Etisalat and our IT department the same they said to me no need any subscription because I have already subscripted blackberry service.

What concerns me is Khalid’s unwilling to give assistance to me as I requested. On the contrary, he rudely and arrogantly insisting my requested item that is New Blackberry Bold Mobile.
It means he don’t know how to deal with the customers and I said to him I need to talk with your Supervisor and am waiting there 20minutes after that the supervisor come and he talk with me rude words and unrelieved character with me at all.




Thanks & Regards
--------------------------------------------------
Bassam Al Nasouri
Labour Relations, Accommodations & HSE Manager
HR Department
Middle East, Qatar

Depa
Dubai, UAE
Office : 04- 8854338 / 04- 8854410
Fax : 04- 8854339 / 04- 8853304
Mob :050- 9977446 / 050- 5508976
Email: [email protected]
www.depa.jobs

Good Morning,



I am very disappointed to write this email after trying my best to deal with you customer care Voice team.



I am etisalat mobile user my number is 050-1547887. Every month AED 5 is debited from my balance on account of caller tune however I do not have that service every time I am given an assurity that the service will be cancelled and I will not be charged again for the next month nut again AED 5 is debited.



I have various complaints raised but I do not get any solution it’s been 4 months now that I having this issue and I have requested for a refund for all the amount debited from my a/c.



I hope you guys are in a position to help me.



Awaiting for your response on this.





Regards,

A suffering customer.

Sunny Tyagi.