I live in Alabama without job due to the Gulf Oil Spill. Back in April when I received the call from Etour about the package, I was told I could cancel the package at anytime. I have not received my package to date but only have charges on a CC bill. Being that my credit card is my only resource of money right now I needed to cancel the package so I could free up the money to buy gas and food during this hard time. I called Etour to get a refund on my credit card & the representative "Floyd" was not accomodating whatsoever. More or less tough luck. After a heated debate, I requested his manager "Eric" who stated was the lead supervisor, in which I continued to plea my case, requesting a credit on my card. I was appauled by his reaction when I told him I was unemployed due to oil spill. He commented "well where do you work, how are you without a job"...said I could sell the package or take the vacation. He obviously decided to play ignorant. No way for me to vacate right now. Hoping for more support during this difficult time which the oil hasn't hit south Florida & I certainly hope it doesn't but he just may be without a job himself soon. Times are hard and Americans should learn by now that we all should help one another & stand together during hardships and refrain from alienating business relationships.