Etour And Travel

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1 stars
(17)
Category: Travel

Contact Information
United States

Etour And Travel Reviews

December 6, 2007
Do not deal with this company!
Others were traveling with my children and I, but are not now. My children want to go to Disney and I have no need for the universal tickets now.

Account#1203268
1203269
1203270

Please reimburse these to my Mastercard. If you have any other questions please let me know. I am displeased with etour and travel and would not want to deal with this company again. I wanted to take my presentation day on another day and this is not agreeable with your company. I have had numerous problems along the way. Rene Saulnier
December 4, 2007
Refusal to give money back
The travel agency called and spoke with my boyfriend juan f franco. Said yes to the vaction, but quickly changed his mind and said no to the offer, but the travel agent said that they couldn't cancel the order. They said that they had to process it and that we had to wait to get it in the mail. Which all took place aug. 15,2007. We were never told about the fifteen days to cancel. When I estella garcia called to find out why it was taking so0 long to receive the package, which was about a month and a half ago. Was told that it should have been there already, but we still didn't get it until last month. I then called to tell them that we didn't want it and that we wanted our money back. The person that I spoke to told me that we couldnt have our money back because the package was purchased in august so the fifteen days had already passed, but I don't see how that should affect us getting our money back if we were never told about the fifteen days and we didn't receive the package until months later. I also feel that when my boyfriend asked for his money back during the original conversation back in august they should have given it back instead of saying that we had to wait for the package to come in the mail. We have no hard feelings only want our refund back of $398.00. I also feel that you should see to it that the agents make it more clear about the fifteen days.
Sincerely,
juan f franco & estella v garcia
October 10, 2007
Unauthorized charge!
I was billed $198. when I told the salesman that I did not have the money for a trip. He said "lets just see if it will go through". I told him I couldn't afford it. I didn't realize that the charge had been made until it showed up on my credit card bill. I did not give permission to this charge.

Beware!
September 25, 2007
Rip off!
I received a call from the sales rep that my vacation had expired and that I had till Nov. to use it or it would be lost, unless I could pay another $20 to extend it for another 6 mths. I ask him if I could just get my money back and he informed me that the only way is to sale it to someone else. I would not wish for anyone to go through this. I think this is a rip off to charge someone and then keep their money!!! I just has surgery and will not even be able to use it at all. Is there anyway of getting my money back from this company with out getting a lawyer involved?

Plz advise smb!
August 12, 2007
Fraud and cheating!
Etour and Travel put us up in a hotel in Daytona, FL that was absolutely disgusting. There was mold on the wall by the bed, a dirty plate next to the bed, crumbs on the floor, a used bar of soap in the shower, hair on the tub and floor of the bathroom, the kitchen was dirty and greasy smelling, the ceiling looked like it was about to fall in, and the bathroom drain in the tub was orange and discolored. The hotel was called "THE ISLANDER". When I checked in one person at the front desk said if we didn't like the room we would be able to switch rooms. So I called the front desk and another person said there were no more rooms. He sent a maintenance person up to the room and all he did was pick up the plate and said he would have the front desk call up to the room. They did not. So we called other hotels and had to pay for another hotel room for 2 nights!

Very poor service!
July 5, 2007
People beware!
I was offered this program on 6/14/2007. I made a down payment of 98.00. I called to cancel because i never received any conformation and i decided that this was not for me. They refused to refund my deposit and/or cancel the account.

People beware!!!
May 29, 2007
Did not succeed in canceling a package
I tried to contact etour and travel to cancel a package deal but every time I tried the wait was too long or the phone was not in service. I e-mailed them and no one contacted me back and I would like a refund on the deposit I put down which was $98.

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